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1、BusinessCommunicationNonverbalCommunicationanduseofbodylanguageCommunicationingeneralisprocessofsendingandreceivingmessagesthatenableshumanstoshareknowledge,attitudes,andskills.Althoughweusuallyidentifycommunicationwithspeech,communicationiscomposedoftwodimensions-verbalandnonverbal.http://w
2、ww.2ppt.cnppt模板下載Non-verbalcommunicationincludesfacialexpressions,eyecontact,toneofvoice,bodypostureandmotions,andpositioningwithingroups.Itmayalsoincludethewaywewearourclothesorthesilencewekeep.BODILYSPEAKING…Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwoper
3、sons,lessthan35%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast65%ofitisconveyedthroughthebody(non-verbalchannel).Haveyoueverheardanyonesay,"HisactionsspokesoloudlyIcouldn'thearwhathesaid?"CategoriesPhysical.Thisisthepersonaltypeofcommunication.Itincludesfacialexpressions,toneofvo
4、ice,senseoftouch,senseofsmell,andbodymotions.Aesthetic.Thisisthetypeofcommunicationthattakesplacethroughcreativeexpressions:playinginstrumentalmusic,dancing,paintingandsculpturing.SignsUseofvarioussignsinnonverbalcommunicationSymbolic.Thisisthetypeofcommunicationthatmakesuseofreligious,statu
5、s,orego-buildingsymbols.Kinesics(bodylanguage)Bodymotionssuchasshrugs,foottapping,drummingfingers,eyemovementssuchaswinking,facialexpressions,andgesturesProxemics(proximity)UseofspacetosignalprivacyorattractionHapticsTouchOculesicsEyecontactChronemicsUseoftime,waiting,pausingOlfacticsSmellVo
6、calicsToneofvoice,timbre,volume,speedSoundsymbolsGrunting,mmm,er,ah,uh-huh,mumblingSilencePausing,waiting,secrecyPosturePositionofthebody,stanceAdornmentClothing,jewellery,hairstyleLocomotionWalking,running,staggering,limpingPhysicalAspectsofNonVerbalcommunication.FacialExpressionsFaceisthei
7、ndexofMindTheeyes,thelipsandthemusclesexpressmanyfeelingsItcanalsobedeceivedbymanipulationTheEyesStareorfixedgazesuggestinvolvementorwonderoreyedisapproval.Raisedlooksshowdominance.DowncastlookssuggestweaknessandsubmissionDirecteyecontactcommunicat
