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1、Marriot(萬豪)開業(yè)前客房員工14天培訓(xùn)計劃williamSAMPLE14-DAYHOUSEKEEPINGASSOCIATETRAININGPLAN樣本客房員工14天培訓(xùn)計劃DAY1HRIntroduction;WelcometoThehotel人力資源介紹，歡迎來到酒店HRHotelOrganization;Whoiswhoanddepartmentalrelationships酒店組織結(jié)構(gòu)，部門職能和部門間的相互關(guān)系HRExecutiveCommitteeIntroductions;AssociateIntroductions酒店行政委員會介紹，同事介紹。HRYour
2、NewHotel/Facilities,segmenttypeand"personality"人力資源你的新酒店、設(shè)施，部門的類型和特征。HRMarriottInternationalStructureandPhilosophies人力資源：組織結(jié)構(gòu)和企業(yè)文化HR/DHHoursofOperation人力資源/部門主管：運做時間HR/DHRulesandRegulations;Thebasicgroundrules人力資源/部門主管：規(guī)章制度，基本制度HR/DHAppearanceandStandards人力資源部/部門主管：外表和標(biāo)準(zhǔn)HR/DHSafety;Workingin
3、asafeenvironment;Dealingwithemergencies人力資源部/部門主管：安全；工作環(huán)境的安全；緊急事故處理HR/DHTourofHotel人力資源部/部門主管：參觀酒店Iftotalhotelorientationisahalfday,theDHshouldensurethattheHR/DHtrainingtakesplaceintheafternoon,afterthetotalhotelorientation,tocoverthoseitemsasindicated.如果酒店的入職培訓(xùn)進(jìn)行半天時間，部門主管必須確認(rèn)人力資源部/部門主管的培訓(xùn)必須
4、在下午進(jìn)行，在整個酒店的入職培訓(xùn)結(jié)束后，包括了以上所提到的項目。HR=HumanResources人力資源DH=DepartmentHead部門主管DAY2CLASSROOMTRAINING課堂培訓(xùn)IntroductiontotheHousekeepingDepartmentWhoisWho誰是誰Schedules日程安排GuestSatisfaction客人滿意度GuestResponse客人反應(yīng)PersonalSafety個人安全WorkingSafety工作安全GuestandGuestRoomSecurity客人及客房安全LostandFound失物招領(lǐng)FireDril
5、lProcedureandResponsibilities消防演習(xí)程序和應(yīng)對AssociateRotas排班表WorkingAreas工作區(qū)域Responsibilities職責(zé)Hospitality好客Resource:HospitalityManual;ServiceExcellenceManual資源：“好客”手冊，卓越服務(wù)手冊DealingwithInternalandExternalCustomers接待國內(nèi)外客人InterdepartmentalRelationships各部門間的關(guān)系Communicationskills溝通技巧Resource:1st10Hous
6、ekeepingManual客房手冊ExplanationofWhyHousekeepingDutiesContributetoaSmoothCheck-In解釋為什么客房的職責(zé)是致力于入住的順利辦理。Process程序Video視頻Self-senioring自我提升DAY3CLASSROOMTRAINING客房培訓(xùn)1.EcolabGuestroomTraining電子化客房培訓(xùn)Resource:"EcolabWorldTrainerServices:VideoandTest資源：“電子化的培訓(xùn)：視頻和測試”2.DirtSchoolTraining清潔學(xué)校培訓(xùn)Resource
7、:Introductionandexplanationofhowandwhentousecleaningsuppliesandchemicals資源：介紹并解釋如何與何時使用清掃工具和藥水a(chǎn)ndtheirsafeuse.并且他們的安全使用。3.Post-ItStickerTest測試Resource:Explanationandtestingtheacquiredknowledgeofassociatesbyhavingthemattachtherightcoloredpost-itstot
