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1、CommonwealthofPennsylvaniaOfficeAdministrationCommonwealthDatacenterInitiativeCommonwealthDatacenterInitiativeEnterpriseDatacenterServicesDraftSOW(RFIversion)May24,2012COMMONWEALTHOFPENNSYLVANIAOfficeforInformationTechnologyBureauofITProcurement506FinanceBuildingHarrisburg,PA17120Directallinquiriest
2、o:SherylKimport,ITCommoditySpecialistCommonwealthofPennsylvania,Governor'sOfficeofAdministration,OfficeforInformationTechnologyBureauofITProcurement506FinanceBuilding,Harrisburg,PA17120Phone:(717)346-2670E-mail:skimport@pa.govwww.oa.state.pa.usDraftSOW(RFI)149May24,2012CommonwealthofPennsylvaniaOffi
3、ceAdministrationCommonwealthDatacenterInitiative1ProgramObjectivesandSummarySolutionRequirements51.1ProgramObjectives51.2ServiceLevelAgreements71.3CompliancewithRegulations(Federal,State&Local)71.4GuidingPrinciplesintheEvaluationofDatacenterProposals71.4.1CostEffectiveness81.4.2Value81.4.3Flexibilit
4、y81.4.4Performance81.4.5IntegrationandConvergence81.4.6Management91.4.7Security91.4.8TransitionManagement91.4.9Measurability91.5TargetSolutionRequirementsOverview101.5.1TargetDatacenter2+Architecture101.5.2CommonServicesPortfolio111.5.3TransitionServices122Tasks152.1EstablishDatacenterArchitecture15
5、2.1.1BaselineArchitecture152.1.2MultiDatacenterEnvironment(2+Architecture)172.1.3NetworkArchitecture192.1.4DatacenterArchitectureandTechnology202.2EnableCommonServicePortfolio222.2.1PMO&ServiceManagement232.2.1.1PMO&ContractManagement232.2.1.2Availability/SLAManagement33DraftSOW(RFI)149May24,2012Com
6、monwealthofPennsylvaniaOfficeAdministrationCommonwealthDatacenterInitiative2.2.1.3Change&ReleaseManagement352.2.1.4ServiceDesk382.2.1.5TechnicalArchitecture452.2.1.6AccountManagement502.2.1.7ConfigurationManagement532.2.1.83rdPartyLicenseManagement542.2.2TechnicalServices552.2.2.1TransitionManagemen
7、t552.2.2.2InfrastructureArchitecture582.2.2.3CapacityManagement622.2.2.4DRPlanning&Testing652.2.2.5SecurityManagement682.2.2.6PerformanceMonitoring&Management722.2.3FacilitiesManagement762.2.3.1Facili
