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1、RoomsDivisionOperations?FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules.?FRONTOFFICEAUDITSeeNightAudit?FRONTOFFICECASHSHEETAformcompletedbyfrontofficecashiersth
2、atlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift.?FRONTOFFICELEDGERSeeGuestLedger?FULLHOUSEAconditioninwhicheveryroominthehotelhasbeenbooked.?FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepin
3、gthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.?GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.?G
4、OALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission?GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees.?GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked.?GROUPRATEAspeci
5、alroomrateforanumberofaffiliatedguests.?GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of32RoomDivisionOperations?Ifitisnotused,unlessthereservationisproperlycanceled.Types
6、ofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.?GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..?GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminating
7、theneedforfoliocards,foliotrays,andpostingmachines.?GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.?GUESTFOLIOAform(paperorelectronic)usedtocharttransactio
