資源描述：
《電信服務(wù)標(biāo)準(zhǔn)（telecommunications service standards）》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫(kù)。
1、電信服務(wù)標(biāo)準(zhǔn)（Telecommunicationsservicestandards）Telecommunicationsservicestandards(trial)Department:ministryofinformationindustryDateofissue:2000-01-08Effectivedate:2000-07-01Oneisalways1.1tostrengthenthemacromanagementoftheservicequalityoftelecomenterprises,
2、tomaintainthelegitimaterightsandinterestsoftelecomusers,tomakethequalitymanagementandsupervisionoftelecommunicationsservicessystematizedandstandardized.Thestandardappliestothetelecommunicationsoperatingenterprises(hereinafterreferredtoas"telecommunicati
3、onsenterprises")thathaveobtainedbusinesslicenseswithintheterritoryofthePeople'sRepublicofChina.1.3thisstandardincludesdirectreflectionofthequalityandleveloftelecommunicationsservices,andthequalityofservice(non-technical)indicatorsandcommunicationsqualit
4、y(technical)indicatorsthatarecloselyrelatedtotheuseoftelecommunicationsservicesbyusers.1.4thisstandardistheservicequalitystandardthattelecommunicationenterprisesshouldachievewhenprovidingtelecommunicationservices;Itisthebasicbasisthatthetelecommunicatio
5、ndepartmentandtheuserssupervisethequalityoftelecommunicationservice.1.5telecommunicationsenterprisesshouldaccordingtotheactualsituation,fornotlessthanthedetailedrulesfortheimplementationofthisstandard,establishandimprovetheservicequalityguaranteesystem,
6、andaccordingtothestipulatedtimeandcontent,toreporttothecompetentdepartmentoftelecomenterpriseservicequality.1.6thecompetentdepartmentoftelecommunicationsshalladjusttheindexprojectandindexvalueofthisstandardaccordingtothechangesofsocialneedsandthelevelof
7、telecommunicationservices.1.7thetelecommunicationsdepartmentisresponsibleforthesupervisionandinspectionoftheimplementationofthisstandard.1.8thisstandardisexplainedbytheministryofinformationindustry.1.9thisstandardshallenterintoforceasofJuly1,2000(except
8、forspecialprovisions).2generalservicerules2.1thetelecommunicationsenterprisesmustabidebytherelevantpoliciesandregulationsofthecompetentdepartmentsofstateandtelecommunications.Setuptheconceptofuserascoreimprovementservicework.2.2w
