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1、----------專業(yè)最好文檔，專業(yè)為你服務(wù)，急你所急，供你所需-------------文檔下載最佳的地方HotelQualityChecklistBestWesternHangzhou最佳西方梅苑賓館ITEMS/項(xiàng)目POINTSNOTES/記錄LOBBY/大堂0123Date:Time:Temperatureoflobby/大堂溫度Sanitationoflobby/大堂整潔Lightinthelobby/大堂燈光Elevator/電梯Guests’RestRoom/客用洗手間Plantinthelobby/大堂植物ReaderBoard(Electronic&Printed)/會(huì)
2、訊牌Sofa&PianointhePiano-Bar/大堂休息處Reception/總臺(tái):Smiling微笑/UniformStandards制服/Courtesy禮貌禮節(jié)/Service服務(wù)/NameTags工號(hào)牌/TelephoneAnswering電話接聽(tīng)Concierge/禮賓部:Smiling微笑/UniformStandards制服/Courtesy禮貌禮節(jié)/Service服務(wù)/NameTags工號(hào)牌/TelephoneAnswering電話接聽(tīng)BusinessCenter/商務(wù)中心:Smiling微笑/UniformStandards制服/Courtesy禮貌禮節(jié)/Serv
3、ice服務(wù)/NameTags工號(hào)牌/TelephoneAnswering電話接聽(tīng)ShoppingArcade/商場(chǎng):Smiling微笑/UniformStandards制服/Courtesy禮貌禮節(jié)/Service服務(wù)/NameTags工號(hào)牌/TelephoneAnswering電話接聽(tīng)POINTSLOST/扣分：SQUARE&EMERALDGARDEN/廣場(chǎng)&悅翠廊0123NOTES/記錄Sanitation/整潔Date:Time:ParkingCondition/泊車狀況StuffBehavior/員工行為Banner&Billboard/橫幅&廣告牌TableSet-up/餐桌布
4、置MusicSuitability/音樂(lè)Smell&CleannessofRiverBeside/小河是否干凈無(wú)異味POINTSLOST/扣分：KITCHENAREA/廚房區(qū)域0123NOTES/記錄Sanitation/整潔:Foodhandlingsurface/食品操作臺(tái)Date:Time:Food&Wateronthefloor地面是否有水和食品/Tiles&Surfacegapsonthefloor/地表瓷磚FoodStorage/食品儲(chǔ)存:----------專業(yè)最好文檔，專業(yè)為你服務(wù)，急你所急，供你所需-------------文檔下載最佳的地方----------專業(yè)最好
5、文檔，專業(yè)為你服務(wù)，急你所急，供你所需-------------文檔下載最佳的地方Raw&Cooked生品和成品/Date/原料日期KnifeHandling/刀具處理Tableware/餐具處理POINTSLOST/扣分：RESTAURANT/餐廳POINTSNOTES/記錄REJOICINGCAFE/麗景苑0123Date:Time:InitialImpressionWhenEntering/進(jìn)入時(shí)的印象Lighting/燈光Undertablesofgum,andfloorsforcrumbsandotherfooditems桌底地面是否有口香糖、面包屑或其他食品殘?jiān)黅ableSe
6、t-up/桌面布置Sanitation&NeatnessofSideboard/落臺(tái)的整潔Guests’RestRoom/客用洗手間StuffUniformStandard/制服StuffGreetingsandSmiling/問(wèn)候和笑容StuffTelephoneAnswering/電話接聽(tīng)Management/現(xiàn)場(chǎng)管理LANJUNRESTAURANT/蘭君閣0123Lighting/燈光Undertablesofgum,andfloorsforcrumbsandotherfooditems桌底地面是否有口香糖、面包屑或其他食品殘?jiān)黅ableSet-up/桌面布置Greasestain
7、sonwalls&doors/墻壁和門上的油污Sanitation&NeatnessofSideboard/落臺(tái)的整潔Guests’RestRoom/客用洗手間StuffUniformStandard/制服StuffGreetingsandSmiling/問(wèn)候和笑容StuffTelephoneAnswering/電話接聽(tīng)Management/現(xiàn)場(chǎng)管理MEIYUANHALL/梅苑廳0123Lighting/燈光Undertableso
