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1、《在線智能客服系統(tǒng)》需求文檔目錄..第一章前言21.1編寫目的21.2開發(fā)背景21.3定義31.4參考資料3第二章總體設(shè)計(jì)32.1系統(tǒng)設(shè)計(jì)環(huán)境32.2基本設(shè)計(jì)概念和處理流程32.3系統(tǒng)結(jié)構(gòu)52.4總體功能設(shè)計(jì).......................................................................................................................52.4.1用戶模塊功能設(shè)計(jì)介紹..............................................
2、..................................................62.4.2后臺(tái)客服管理介紹......................................................................................................62.4.3后臺(tái)管理介紹...........................................................................................................
3、....62.4.4智能交流平臺(tái)介紹......................................................................................................62.5系統(tǒng)總體用例分析............................................................................................................7第三章數(shù)據(jù)庫設(shè)計(jì)....................................
4、.............................................................................73.1外部設(shè)計(jì)...............................................................................................................................73.1.1環(huán)境說明...............................................................
5、.......................................................73.1.2指導(dǎo).......................................................................................................................73.2數(shù)據(jù)庫需求分析............................................................................................
6、.......................73.3數(shù)據(jù)庫邏輯設(shè)計(jì)...................................................................................................................83.3.1數(shù)據(jù)實(shí)體--關(guān)系圖........................................................................................................83.3.2數(shù)據(jù)實(shí)體描述.....
7、.........................................................................................................93.4物理實(shí)現(xiàn).............................................................................................................................113.4.1物理結(jié)構(gòu)....................................
8、.....
