the+impact+of+employees%27+motivation+and+empowerment+on+service+quality+and+customer+satisfaction%3a+case+of+amalgamated+bank

the+impact+of+employees%27+motivation+and+empowerment+on+service+quality+and+customer+satisfaction%3a+case+of+amalgamated+bank

ID:32022090

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頁數(shù):68頁

時間:2019-01-30

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1、OriginalCreationStatementIholdtothetruthofthefollowingstatements:thethesisbroughtforwardismyownresearchfruitinstructedbymysupervisor.AsIknow,thethesisdoesnotincludeothers’researchfruits,whichhavebeenpublishedorwritten,andothermaterials,whichhavebeenusedinordertoobtaindegreesorcertifi

2、catesinWuhanUniversityofTechnologyorothereducmioninstitutions,exceptthosenotedmarksandexpressingthanksplaces.Allcontributionsofferedbymycolleaguesinthisresearchhavebeennotedclearlyinthethesis,andIhaveexpressedmygratitudeinit,too.SignatureofPostgraduate:Date:i!MonthLbDay,.tk/YearExpla

3、nationontheAuthorizationofThesisApplicationIunderstandtherulesonkeepingandapplyingdegreethesesofWuhanUniversityofTechnologycompletely,i.e.therightofkeepingthesescopiessubmittedandtherightofborrowingandreferringthesesareheldbyWuhanUniversityofTechnology;andWuhanUniversityofTechnologyi

4、sabletopublicizethewholecontentofthesesandtokeepthesesbyphotocopy,microphotocopy,orotherreplicatingways.SignatureofPostgraduatSignatureofSupervisor:Date:【坌MonthlkDay,—r沙—4Z/YearWuhanUniversityofTectmology———.M.....a(chǎn)...ster...'...s......De.g......r.....e....eT.....h......e.s—is—Dedica

5、tionIampleasedtodedicatethisresearchtomyparentsMrandMrsOwusu-Yeboahfortheirprayersandalso百ViIlgmeallthesupportIneededinmyeducation.WuhanUniversityofTechnologyAcknowledgmentMyfirstandforemostthanksgotoGodAlmightythecreatorofheavenandearthfor.givingmethestrength,wisdomandgraceoflifetog

6、othroughthisprogramsuccessfullyIamexceptionallygratefultomysupervisorProfessorWangXiutingforherongoingsupportandparticularlyinprovidingintellectualguidance,constructivecriticismduringmyTPRdefense,andinsightfulcommentsonmydissertationinatimelymannerishighlyappreciated.Moreover,1wantto

7、thankexecutives,staffandcustomersofAmalgamatedBankGhanafortheirvaluableinformationusedfortheanalysisofthisthesis.Iamequallygratefultoallthesourcesfromwhichigotmydataformystudy.Finally,1willliketoexpressmyappreciationtomyUncleMrOdoiYeboah,DoctorFred,ElderAgyenimBoateng,AuntLucia,AuntL

8、izzy,IzuLenn

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