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1、物流管理logisticsmanagement客戶(hù)服務(wù)customerservice物資搬運(yùn)materialhandling零配件和服務(wù)支持partsandservicesupport工廠(chǎng)及倉(cāng)庫(kù)選址factoryandwarehousesiteselection存貨管理inventorymanagement訂單處理orderprocessing需求預(yù)測(cè)demandforecasting退貨處理returngoodshandling逆向物流reverselogistics產(chǎn)出點(diǎn)pointoforigin消費(fèi)點(diǎn)pointofconsumption物流成本logisticscost銷(xiāo)售損
2、失lostsales退貨處理成本costofreturngoodshandling潛在的銷(xiāo)售potentialsales運(yùn)輸成本transportationcost進(jìn)貨渠道inboundchannel出貨渠道outboundchannel訂單處理成本orderprocessingcost需求預(yù)測(cè)demanforecast銷(xiāo)售溝通distributioncommunications電子數(shù)據(jù)交換系統(tǒng)electronicdatainterchange(EDI)衛(wèi)星數(shù)據(jù)傳輸satellitedatatransmission條碼barcoding內(nèi)部成本internalcost外部成本ext
3、ernalcost訂單傳輸ordertransmittal訂單輸入orderentry批量成本lotquantitycost缺貨stock-out庫(kù)存成本inventorycarrying/holdingcost資金成本capitalcost倉(cāng)儲(chǔ)空間成本storagespacecost風(fēng)險(xiǎn)成本riskcost供應(yīng)鏈supplychain供應(yīng)鏈管理supplychainmanagement核心能力corecompetency人力資源humanresources供應(yīng)鏈整合supplychainintegration物資采購(gòu)materialprocurement最終用戶(hù)endcustom
4、er貨物流productflow信息流informationflow上游供應(yīng)商upstreamsupplier下游供應(yīng)商downstreamfirm供應(yīng)鏈戰(zhàn)略supplychainstrategy多供應(yīng)商manysuppliersstrategy少數(shù)供應(yīng)商戰(zhàn)略fewsuppliersstrategy縱向整合戰(zhàn)略verticalintegration日式企業(yè)聯(lián)合keiretsunetworks虛擬企業(yè)virtualcompany前向整合forwardintegration后向整合backwardintegration規(guī)模經(jīng)濟(jì)economyofscale成本降低costreductio
5、n產(chǎn)品移動(dòng)productmovement在途庫(kù)存in-transitinventory有害物質(zhì)hazardousmaterial遠(yuǎn)洋運(yùn)輸Oceangoingships價(jià)格優(yōu)勢(shì)priceadvantage門(mén)到門(mén)door-to-door有效利用能源energy-efficient靈活性和通用性flexibilityandversatility建筑材料buildingmaterials跨西伯利亞鐵路heTransSiberianrailway多式聯(lián)運(yùn)multi-modaltransport空箱emptycontainer拼箱groupagecontainer公鐵運(yùn)輸road-railtr
6、ansportLASH:lighterabroadship子母船CFS:containerfreightstation集裝箱貨運(yùn)站FCL:fullcontainerload集裝箱整箱貨物L(fēng)CL:lessthancontainerload拼箱裝TEU：twenty-footequivalentunits標(biāo)準(zhǔn)箱工業(yè)中心industrialcenter裝貨地placeofloading系統(tǒng)化運(yùn)輸systematictransfe長(zhǎng)距離運(yùn)輸longdistancemovement資金周轉(zhuǎn)cashflow運(yùn)輸成本transportcost現(xiàn)場(chǎng)倉(cāng)庫(kù)fieldwarehouse中間商interm
7、ediary-consumer/user網(wǎng)絡(luò)結(jié)構(gòu)networkstructure運(yùn)輸設(shè)施transportvestment延期交貨訂單back-orders分撥渠道distributionchannel庫(kù)存周轉(zhuǎn)inventoryturnover庫(kù)存管理inventorymanagement存置成本holdingcost生產(chǎn)時(shí)間進(jìn)度安排productionschedule按程序工作workinprocess庫(kù)存單位stockkeepingunits前置期leadtime
