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1、TECHNOLOGYTECHNOLOGY--INTENSIVEHRSERVICES:INTENSIVEHRSERVICES:WhatDoWeReallyKnow?WhatDoWeReallyKnow?Dr.GaryW.FlorkowskiKatzGraduateSchoolofBusinessUniversityofPittsburghJune2004U.S.Dept.ofEnergyHRSymposiumTHECONTEXTTHECONTEXT￠IncreasedPressureonHRtobeaMoreEffectiveIncreasedPres
2、sureonHRtobeaMoreEffectiveCostCenterCostCenter?Sharinginthepainoflargerrestructuring&downsizing?Shiftinexecutivethinkingaboutthefunction’sservice-monopolyposition￠AlternativeModesforHRServiceAlternativeModesforHRService--DeliveryareWellDeliveryareWellDevelopedDeveloped?Processa
3、utomationwithHR-relatedITproducts?StrategicallianceswithHR-outsourcing&ITvendors￠RigorousStudiesoftheDeterminantsofHRRigorousStudiesoftheDeterminantsofHRTechnologyIntensity&itsEffectsareLackingTechnologyIntensity&itsEffectsareLackingRESEARCHTODATERESEARCHTODATE￠GeneralObservati
4、onsGeneralObservations?Constructconfusion(HRIS,virtualHR,ESS,eHR,B2E)?Consultantreportsdominate(WatsonWyatt,TP,Cedar)￠PrivatePrivate--SectorSummarySectorSummary?Costsavings/DepartmentProductivity?HRstaffattitudes?Internalcustomerattitudes&behaviors￠PublicPublic--SectorSummarySe
5、ctorSummary?HumanResourcesTechnologyCouncil(1999)?Combs(2001)UNANSWEREDRESEARCHISSUESUNANSWEREDRESEARCHISSUES￠FirmFirmLevelLevel?HowwidespreadistheuseofvariousHRITproducts(andinwhatfunctionalareas)??WhydosomeorganizationsinfusemoreITintheirHRoperations??WhatimpactdoHRITshaveont
6、heHRfunction&organizationalperformance?￠IndividualIndividualLevelLevel?Whatdrivestechnologyacceptance&usagebyHRstaff&internalcustomers??WhatimpactdoHRITshaveonuserattitudes&behaviors?GLOBALSTUDYINPROGRESSGLOBALSTUDYINPROGRESS￠GeneralFeaturesGeneralFeatures?Sectors:private&publi
7、c?Regions:NorthAmerica,Europe,Asia,LatinAmerica?Data:websurveys,interviews,organizationalrecords￠StagesStages?Phase1:DeterminantsofHRITAcquisition&Deployment?Phase2:ImpactthatHRITshaveonHRstaff&internalcustomers?Phase3:ImpactthatHRITshaveontheHRFunction&organizationTYPOLOGYOFHR
8、ITAPPLICATIONSTYPOLOGYOFHRITAPPLICATIONS￠HRStaffHRStaf
