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1、Volume2FinancialServicesDigestAPUBLICATIONOFVMWAREEND-USERCOMPUTINGFirstImpressionsMatter:InteractionsInsideandOutsideoftheBankFromATMstoenablingtellersandtrainingmobileconcierges,in-branchexperiencesarechanging.Soareoutsidebranchexperiencesasroaming?nancialadvisors,agentsandwe
2、althmanagersseekdeepercustomerengagements.IsyourbankpreparedtosupporttheTheBranchofthenewdigital(andmobile)needsofyouremployees,Future:Connectingclientsandfuturecustomers?PhysicalExperienceswithDigitalCapabilitiesAttractMillennialsHownext-generationtechnologyisandGenXerstoenhan
3、cing?nancialservices’customerYourBankexperiencesworldwidePreparingforChangeGotoArticleAlsointhisissue:AreSmartATMsinYourFuture?DrivingFinancialInclusionBanksWorldwide:What’sBeingDonetoImproveCustomerExperiences?TrendsandTechnologiesShapetheNextBranch:Smaller,FewerandSmarterMany
4、factorsarecontributingtotheshaping?Empoweringtellersandmobileofnext-generationfinancialservices:conciergeschangingcustomerdemographics,declining?Supportingmobileadvisorsbranchtraffic,rigorouscompliancemandates,?Ensuring24/7ATMavailabilitydatabreaches,andnewtechnologiessuchasmob
5、iledevices.Eachoftheseforceshas?LoweringcostsfinancialservicesinstitutionsseekingwaystospeeddecisionmakingandincreaseForbankstotransformoperationstogaincustomersatisfactionwithoutcompromisingoperationalefficienciesandimproveemployeedatasecurity.productivityandcustomerexperience
6、swithmobileworkflows,establishingasolidAsafinancialservicesleader,youareend-usercomputingfoundationiscritical.responsiblefordrivingchangesinsideandKeepreadingtofindoutwhatfinancialoutsideofyourbranchesthatwillenhanceservicesleadersaredoingtojumpstartexperiencesandfurtherinnovat
7、ion—allwithinnovationinitiativesandpositiontheirthegoalofimprovingresults.Inthiseditionoforganizationsforgreatersuccess.nFinancialServicesDigest,VMwarereviewsinvestmentstoday’sbanksaremakingtodeliveronthebranchofthefuturepromises:FINANCIALSERVICESDIGEST
8、VOLUME22OUTSIDETHEBRANCH
9、:GettingaPulseonSmartATMswithRemoteManagementOnSeptemb
