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1、酒店部門及職位英文ExecutiveOffice(EO):lGeneralManager(GM)lDeputyGeneralManager(DGM)/ResidentManager(RM)FrontOffice(FO):lFrontOfficeManager(FOM)lAssistantFrontOfficeManager(AFOM)lReception/FrontDesknReceptionManagernReceptionSupervisor/FrontDeskSupervisornReceptionist/Front
2、DeskAgentnRoomControllerlConciergenChiefConciergenAssistantChiefConciergenConciergeSupervisornConciergeClerknDoormannBellmannAirportRepresentativelExecutiveFloor(EF)/ClubFloor/ConciergeFloornExecutiveFloorManagernChiefButlernButlerlOperator/GuestServiceCenternGues
3、tServiceCenterManagerAccommodationManagement/FrontOfficePage1of5LearningMaterial–HotelDepartmentandTitleSeptember2011PDFcreatedwithpdfFactoryProtrialversionwww.pdffactory.comnGuestServiceCenterSupervisornGuestServiceCenterAgentlBusinessCenternBCSupervisornBCAgentl
4、GuestRelationsnGuestRelationsManager(GRM)/DutyManager(DM)/AssistantManager(AM)/GuestServiceManager(GSM)/GuestRecognitionManagernGuestRelationsOfficer(GRO)Housekeeping(HSKP):lExecutiveHousekeeper/DirectorofHousekeeping/DirectorofServices/HousekeepingManagerlAssista
5、ntExecutiveHousekeeperlHousekeepingCoordinatorlFloornFloorSupervisornRoomAttendantlPublicArea(PA)nPASupervisornPAAttendantlLaundrynLaundryManagernLaundrySupervisornLaundryAttendantlLinenRoomlUniformRoomnUniformAttendantAccommodationManagement/FrontOfficePage2of5Le
6、arningMaterial–HotelDepartmentandTitleSeptember2011PDFcreatedwithpdfFactoryProtrialversionwww.pdffactory.comSales&Marketing:(S&M)lDirectorofSales&Marketing(DOSM)lAssistantDirectorofSales&Marketing(ADOSM)lDirectorofSales(DOS)lAssistantDirectorofSales(ADOS)lPublicRe
7、lationsManager/MARCOMManagerlSeniorSalesManagerlSalesManagerlSalesExecutivelSalesCoordinatorHumanResources:(HR)lDirectorofHumanResources(DHR)lAssistantDirectorofHRlHRManager(HRM)lPersonnelManagerlTrainingManagerlRecruitmentManagerlHROfficerlHRCoordinatorFinance:lD
8、irectorofFinance(DOF)/FinancialController(FC)/ControllerlAssistantDirectorofFinance/AssistantFinancialControllerlIncomeAuditor/NightAuditorlChiefAccount
