城里城外招商管理手冊(cè)1

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1、城里城外創(chuàng)業(yè)廣場(chǎng)招商部管理手冊(cè)2011年3月25前言?打造一支專(zhuān)業(yè)、高素質(zhì)的招商團(tuán)隊(duì)，是招商工作順利進(jìn)行的重要保證。我公司招商工作是一項(xiàng)專(zhuān)業(yè)性和時(shí)效性很強(qiáng)的工作，它要求招商人員具備良好的基本素質(zhì)和專(zhuān)業(yè)素質(zhì)，以適應(yīng)各種壓力和挑戰(zhàn)。因此，招商管理制度的建立勢(shì)在必行。招商工作管理手冊(cè)為加強(qiáng)規(guī)范招商過(guò)程中的管理及監(jiān)督，促進(jìn)和提高公司的招商業(yè)績(jī)，樹(shù)立公司的形象及招商人員的專(zhuān)業(yè)形象而制訂。本手冊(cè)詳盡闡述了各項(xiàng)規(guī)章管理制度，各崗位工作職責(zé)，招商環(huán)節(jié)中出現(xiàn)的問(wèn)題及解決辦法，招商政策及流程等，新進(jìn)招商人員應(yīng)詳盡了解各章章程，以便招商工作的順利開(kāi)展。該手冊(cè)適用于招商部全體人員，為新進(jìn)人員培訓(xùn)、日常行為準(zhǔn)則

2、及招商工作管理之標(biāo)準(zhǔn)，所有招商人員應(yīng)嚴(yán)格遵守并執(zhí)行。招商人員應(yīng)同心協(xié)力，為營(yíng)造一個(gè)和詣、平等、友好的工作環(huán)境努力，為提高自身素質(zhì)不斷學(xué)習(xí)，為公司的發(fā)展作出應(yīng)有的貢獻(xiàn)。最后，希望我們能在該招商手冊(cè)的引導(dǎo)下逐漸成長(zhǎng)，成為一名優(yōu)秀的招商人員！???城里城外（北京）家具有限公司招商部252011年3月目錄前言·····························································································1目錄·················································

3、············································2第一章組織架構(gòu)圖及崗位職責(zé)一、組織架構(gòu)圖················································································3二、崗位職責(zé)···················································································3第二章招商管理制度及行為準(zhǔn)則一、日常工作要求······································

4、······································5二、培訓(xùn)管理制度············································································6三、合同管理制度············································································6四、儀容儀表基本要求······································································7第三章招商流

5、程及獎(jiǎng)罰方案25一、招商流程(見(jiàn)附表)·····································································12第四章招商政策及區(qū)域規(guī)劃一、招商政策·················································································13二、區(qū)域規(guī)劃·················································································13第五章招商部相關(guān)表格及文件一、相

6、關(guān)招商表格···········································································13二、相關(guān)招商文件···········································································13第一章組織架構(gòu)圖及崗位職責(zé)一、組織架構(gòu)圖25公司總經(jīng)理招商經(jīng)理?招商主管招商專(zhuān)員招商部文員二、崗位職責(zé)一）招商專(zhuān)員工作職責(zé)：1、按公司招商流程及工作制度要求進(jìn)行日常招商工作；2、執(zhí)行上級(jí)領(lǐng)導(dǎo)安排的工作（如：參觀其他專(zhuān)業(yè)市場(chǎng)招商情況、市場(chǎng)調(diào)查等）；3、向上級(jí)領(lǐng)

7、導(dǎo)匯報(bào)項(xiàng)目存在問(wèn)題及建議解決方法；4、準(zhǔn)時(shí)通知客人如何辦理入駐手續(xù)及必備文件；5、對(duì)客人成交后提出的各種問(wèn)題作出詳細(xì)解答并協(xié)助客人解決等招商后的跟蹤服務(wù)；6、整理招商資料，確保資料整齊完整；7、負(fù)責(zé)接待每天的到訪客戶；8、負(fù)責(zé)接聽(tīng)每天客戶咨詢(xún)的來(lái)電；9、負(fù)責(zé)登記每天的客戶資料；10、負(fù)責(zé)辦理已成交客戶合同的簽定；11、負(fù)責(zé)向主管匯報(bào)每天客戶的情況；12、積極參與公司工作會(huì)議并提出招商一線中出現(xiàn)的問(wèn)題和建議。?二）招商主管工作職責(zé)：1、制定本組招