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1、3.OGroundservice地面服務(wù)英語Thissectioncontainsthecommonlanguage,check-inservicelanguage,airporttransportationservicelanguage,luggageservicelanguage,inordertotheregulatetheguestservicesandguidance?本章節(jié)包含通用語言規(guī)范、值機(jī)服務(wù)語言規(guī)范、接送機(jī)服務(wù)語言規(guī)范、行李服務(wù)語言規(guī)范，以此對一線員工對客服務(wù)做出規(guī)范及指導(dǎo)。3.3CustomerServices旅客服務(wù)3.3.1Theannouncement廣播3
2、.3.1.1.theannouncementbeforeboarding后排登機(jī)廣播3?3?1?1?1"GoodMorning/Afternoon/Evening,LadiesandGentlemen!TheaircrafthasjustarrivedatShenzhenBaoanInternationalAirport?Ithastogothroughaseriesofproceduressuchasdisembarking,cleaning,andrefuelingandsecuritycheck.Thisprocesswilllastabout20to25minutes-各位旅客
3、大家上午/下午/晚上好!飛機(jī)剛剛抵達(dá)深圳寶安國際機(jī)場，還要記過下客、打掃衛(wèi)生、加油以及安全檢查等階段，這個過程大概要持續(xù)20-25分蝕。3.3.1.1.2PassengersforflightZH…to…pleaseremainseateduntiltheboardingcallisannounced?乘坐…航班前往…的旅客，請您在座位上稍候，一會可以登機(jī)的時(shí)候，我們會通知您登機(jī)。331」.3WelcometoShenzhenAirlinesflightZH…to....Thisflightwillbeboardingthroughgate...inapproximately...mi
4、nutes.歡迎您乘坐深圳航空公司ZH…航班前往…大約…分鐘后，請各位旅客由…號登機(jī)口登機(jī)。3.3.1」?4Wewillbeboardingbyseatrownumbers.Passengersseatedintherearofcabinwillbeboardedfirstsoastoavoidcongestioninsidethecabinandtosmoothouttheboardingprocess.為了避免客艙內(nèi)的擁擠以及能夠讓你順利登機(jī)，我們將根據(jù)座位排數(shù)通知您登機(jī)，坐在后排的旅客將先登機(jī)。3.3?1?L5Sopleaseremainseateduntilyourseatro
5、wnumberiscalled.沒有被通知的旅客請您在座位上耐心等候一下。3.3.1.1.6Passengerstravelingwithinfants,youngchildren,seniorcitizensoranyonerequiringspecialassistcincetoboard,pleaseapproachthegateatthistime?抱嬰，帶小孩，老人以及所有需要特殊幫助的旅客，請您現(xiàn)在到登機(jī)口這邊來。3.3?1?1?7Firstclass,businessclassandgolden-cardpassengersmayboardattheirleisure.頭
6、等艙，公務(wù)艙及金卡旅客可隨時(shí)登機(jī)。3.3.1.L8Passengersseatedinseatrows...to.?.mayboardnow?Pleasetakeallyourcarry-onbaggagewithyouandhaveyourboardingpassesreadyforinspectioru下面有請坐在第…排到第…的旅客開始登機(jī)。請您帶好隨身攜帶物品并準(zhǔn)備好登機(jī)牌。331」.9Passengersseatedinseatrows--.to...mayboardnow.下面有請坐在第…排到第…的旅客開始登機(jī)?！?.3.1.1.10Thisisthefinalboardin
7、gannouncementforpassengersflyingonShenzhenAirlinesflightZH…to....Wouldallremainingpassengerspleaseboardthroughgate…乘坐深圳航空公司ZH...次航班前往…的所有未登機(jī)的旅客，請您抓緊時(shí)間由…登機(jī)II登機(jī)。3.3.1.2.theannouncementfordelay延誤丿亠播33121Thisannouncementisforpas
