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1、13SUPPLYCHAINSUSTAINABILITYANDHUMANITARIANAPPhoto/ShawanoClearyLOGISTICSFedExemployeesprepareashipmentofmedicalsuppliesfromInternationalAidofSpringLake,Michigantoaiddisastervictims.FedExedExisa$33billion-a-yeardeliveryservicecompanythatisusedtodealingFwi
2、thcrises.Hardlyadaygoesbywithoutdisruptiveeventssuchassocialunrest,majorstorms,orunanticipatedlaborstrikessomewhereintheworld.FedExhasdesignedasupplychainthatisflexibleandresponsivetounpredictablecatastrophicevents.ThiscapabilityhasmadeFedExanimportantre
3、sourceindisasterreliefsupplychains,whichexperiencemajormismatchesofsupplyanddemandthatrequireaglobalresponseasquicklyaspossible.Await-and-seeattitudewillnotwork;advancedplanningisnecessary.SuchwasthecasewithHurricaneKatrina,thecostliestnaturaldisasterint
4、hehistoryoftheUnitedStates.FivedaysbeforeKatrinahitthesoutheastLouisianacoast,thechiefofFedEx’sGlobalOperationsControlinMemphis,Tennessee,conductedatwice-dailyconferencecallformorethan100people.Beforethestormhit,FedExpositioned30,000bagsofice,30,000gallo
5、nsofwater,and85homegeneratorsoutsideBatonRouge,Louisiana,andTallahassee,Florida,forquickdeploymenttorelieveemployees,and60tonsofAmericanRedCrossequipmenttostrategiclocationstoawaitthestorm.Whilethehighwindswereexpected,themassivefloodingtookthecompanybys
6、urprise.FedExreturned10,000packagestotheirsendersandhadtoreprogram100,000devicestoavoidsendingnewshipmentstoclosedareas.SincetheNewOrleansairportwas441442PART3MANAGINGSUPPLYCHAINSclosed,FedExhadtoshiftitshubtoLafayette,Louisiana,inonlyafewdays,amoveof135
7、milesthatwouldhavenormallytaken6monthstocomplete.Nonetheless,withinaweekafterthedevastation,FedExuseditsvastlogisticsnetworktomovemorethan900tonsofreliefsuppliestoaffectedareasinLouisiana,Mississippi,andtheHoustonAstrodome.Source:EllenFlorianKratz,“ForFe
8、dEx,ItWasTimetoDeliver,”Fortune(October3,2005),pp.83–84;BusinessWire,www.businesswire.com,November14,2006;LNVanWassenhove,“HumanitarianAidLogistics:SupplyChainMan-agementinHighGear,”JournaloftheOperationalResearchSociety,2
