資源描述：
《績效管理（雙語）張艷-績效管理》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在工程資料-天天文庫。
1、Chapterl:PerformanceManagementinContext1>DefinitionofPM:Performancemanagementisacontinuousprocessofidentifying,measuring,anddevelopingtheperformaneeofindividualsandteamsandaligningperformaneewiththestrategicgoalsoftheorganization.(識別、衡量、開發(fā)、校準(zhǔn))2、PMisNOTP
2、A(PerformaneeAppraisal)績效管理不是績效考核*PM:Strategicbusinessconsiderations企業(yè)的戰(zhàn)略思考Ongoingfeedback持續(xù)反饋Soemployeecanimproveperformanee員工可以改善表現(xiàn)Drivenbylinemanager由直接管理者執(zhí)行PA:Assessemployeesstrengths&weaknesses評估員工的優(yōu)勢與弱勢Onceayear一年一次Lacksongoingfeedback沒有持續(xù)反饋Driven
3、byHR由HR執(zhí)行3、ReturnsandtheirdependencyonPMSystemReturns報酬的類型DegreeofDependency對績效管理體系的依賴程度CostofLivingAdjustment生活成本調(diào)薪IncomeProtection收入保障Work/LifeFocus工作和生活的半衡Allowances補貼RelationalReturns關(guān)系報酬BasePay基本薪資ContingentPay績效力口薪Short-termIncentives短期獎勵Long-term
4、Incentives長期獎勵Low低Low低Moderate中等Moderate中等Moderate中等Moderate中等High高High高High高4、Disadvantages/DangersofapoorlyimplementedPMSystemForEmployees:Useoffalseormisleadinginformation使用錯誤的或者帶有誤導(dǎo)性的信息Loweredself-esteem損失員工的自尊心Damagedrelationships損害人際關(guān)系Employeejobb
5、urnoutandjobdissatisfaction員工產(chǎn)生工作倦怠感，工作滿意度降低ForManagers:Increasedturnover增加人員流動率Decreasedmotivationtoperform削弱完成工作任務(wù)的動力Unjust訐ieddemandsonmanagers'andemployees'resources對管理層和員工資源產(chǎn)生不合理的需求Varyingandunfairstandardsandratings績效評價標(biāo)準(zhǔn)和評價結(jié)果不穩(wěn)定、不公平Fororganizatio
6、n:Wastedtimeandmoney浪費時間和金錢Increasedriskoflitigation增加遭遇訴訟的風(fēng)險Emergingbiases產(chǎn)生偏見Unclearratingssystem績效評價等級體系不清晰5、PurposesofPMSystemsStrategicPurpose:Linktheorganization'sgoalswithindividualgoals戰(zhàn)略目的將組織目標(biāo)與個人目標(biāo)聯(lián)系起來Communicatemostcrucialbusinessstrategicini
7、tiatives告訴員工企業(yè)最重要的戰(zhàn)略計劃AdministrativePurpose:Providevalidandusefulinformationformakingdecision?re:管理目的Salaryadjustments薪資調(diào)整、Promotions晉升Employeeretentionortermination留用員工或者解除勞動合同Recognitionofsuperiorindividualperformance認(rèn)可個人績效優(yōu)秀的員工Identificationofpoorper
8、formers辨別績效較差的員工Layoffs解雇、Meritincreases績效加薪InformationalPurpose:Communicatetoemployees:信息傳遞目的Expectations、Whatisimportant、Howtheyaredoing、HowtoimproveDevelopmentalPurpose:Performancefeedback/coaching績效反饋/指導(dǎo)開發(fā)目的Ideratificationofi
