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1、聽(tīng)眾刖友，大家好，歡迎您收聽(tīng)優(yōu)馬思高級(jí)商務(wù)英語(yǔ)節(jié)H,我是歐德喻。在這套節(jié)H中，您會(huì)接觸到各種商務(wù)話題，我們將會(huì)對(duì)這些話題進(jìn)行詳細(xì)的講解，讓您在掌握各種商業(yè)知識(shí)的同時(shí)，全面提高運(yùn)用英語(yǔ)進(jìn)行商業(yè)活動(dòng)的能力，實(shí)現(xiàn)有效的商務(wù)溝通?，F(xiàn)在我們就開(kāi)始第一課的學(xué)習(xí)，describingworkroles.描述工作職責(zé)。在工作中，我們都應(yīng)該把H己的工作做好，因此明白自己應(yīng)該做的事情就非常重要。Weshoulddoourjobwell;thusifsimportanttounderstandourresponsibility.一般我們都是用jobdescription崗位說(shuō)明書來(lái)確定我們的職責(zé)，現(xiàn)在貝爾賓聯(lián)合管
2、理咨詢公司提出了另外一種描述工作職責(zé)的方法.BelbinAssociatesprovidesanewwaytodescribeworkroles,whichtheycallWorkSet.他們把這種方法稱為定工制。接下來(lái)我們就來(lái)看什么是定工制？WhatisWorkSet?WhatisWorkSet?WorkSetisanadvancedmeansofsettingupjobsanddevelopingemployeesinresponsetothechangingnatureofwork?Byadoptingtheuseofcolors,companiescanspecifytheexact
3、levelofresponsibilitytobeallocatedtothekeytasksthatformanemployee'sjobdescriptions-WorkSetreplacestheoftenstaticjobdescriptionwithamoredynamicshort-termjobbrief.Theemployeeinterpretsthemanager'sbriefandusesitasaframeworkforapproachingthetaskthatmakeupthejob.Afeedbackandreviewprocessthenenablesthema
4、nagertokeepabreastofwhattheemployeeactuallydoesandprovidesanopportunitytojointlyassessperformance,re-alignthejobanddecideonthedevelopmentneedsoftheemployee.CorecolorsBlueworkreferstotasksanemployeehastocarryinaprescribedwaytoanapprovedstandard.Examples:machininganengineeringcomponenttoaspecificatio
5、n.Yellowworkinvolvespersonalresponsibilityformeetinganobjective.Exactlyhowtheworkisdonedoesnotmattertoomuchaslongasthegoalisachieved?Example:initiatingprocedurestoreducecostsby15%.GreenWorkreferstotaskthatvaryaccordingtothereactionsandneedsofothers.Example:helpingthehotelservicemanagerattimesofpeak
6、occupancy?Orangeworkinvolvessharedratherthanindividualresponsibilitiesforachievinganobjective.Example:contributingtoamanagementteam?EmployeefeedbackcolorsGreyworkreferstoworkwhichisincidentaltothejobandinvolvesrespondingtosituationalneeds.Example:beingaskedtoentertainavisitor.WhiteWorkreferstoanyne
7、worcreativeundertakingsoutsidetheemployee^formaldutieswhichmayleadtoimprovements.Example:revisingstandardcustomersserviceletters?Pinkworkdemandsthepresenceoftheemployeebutservesnousefulpurpose.Example:atten
