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1、7221B浙江廣播電視大學2005年7月期末考試商務交際英語（2）試題I.MULTIPLECHOICE（10小題，每小題1分，共10分）Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:1.WhichofthefollowingisNOTacomponentofaneffectiveinstruction?a.Clearandlimitingtitle.b.Introductionandlistofmaterials.c.Audienceoftheinstruction.d.Numb
2、eredstepsinsequentialorder.2.Ifyouwanttocompareoneormorequantitieswithanother,whichofthefollowinggraphictypecanyouuse?a.Organizationchartb?Bargraphc.photographd.tabic3.Ifyouwanttousevisualaids,youshould?a.Decidewhetheryourcommunicationrequiresvisualaidsb.Choosethebestvisualaidsc.Prepareandpresentyou
3、rvisualaidsd.Alloftheabove4.Increatinggraphs,youshouldstrivefor?a.Vividnessofdesignb.Colorfulnessofdesignc?simplicityofdesignd?complicityofdesign5.Youshoulddisplayyourvisualaidsattherighttime,because?a.Youneedtohavearehearsalforyourpresentationb.Theywillbecomeadistractionifyouarenotreadytodiscussthe
4、ircontentsc.Youneedtoobtainyouraudienceforyourpresentationd.Theywillbecomeadiscouragementtotheaudience6.Canacustomerserviceproviderrevealcustomers，privateinformation?a.Yes,itisquitenormaltherevealthecustomersprivateinformation?b?No,itisconsideredunethicaltorevealthecustomers5privateinformation.a.Yes
5、,thecustomerserviceprovidercanrevealthecustomers'informationathiswill.ci.No,thecustomerserviceprovidermustpaythecustomersifhewantstorevealsomeprivateinformation.7?Whichofthefollowingistrueaboutthenon-verbalsymbols?a.Arrivinglateisanon-verbalsymboloftime.bThedistancebetweentwopeopleatapartyisanon-ver
6、balsymbolofappearance?c.Asuperiorleaningbackinachairwitharmscrossedisanon-verbalsymboloftouching?b.Aredchairinthecafeteriaisanon-verbalsymbolofbodylanguage?&WhatisNOTincludedintheprocessoflistening?a.Hearingthemessage.b.Focusingattentiononthespeakerandthemessage.c.Understandingandrememberingthemessa
7、ge?d?Givingsomefeedbacktothemessage.9?Inplanningaformalpresentation,youcandothefollowingEXCEPT.a.Determiningtheobjective,themodeofdeliveryandtimeavailableb.Analyzingtheaudiencec.Gatheringtheinformatio
