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1、INTERNALAUDITINGFORQS-9000WelcomeRestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse...IntroductionsNameCompanyTitle/PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse?AgendaAuditingfundamentalsTheauditsystemH
2、umanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow-upactionCasestudyExamExam(3-1/2hours)1-1/2hoursPart1(openbook)SevencasestudiesAnswerastheteamleaderIfthereisanonconformance,citetheclosestelement/subelementofQS-900015minutebreak2hoursPart2(closed
3、book)GeneralquestionsaboutauditingMultiplechoice/fillintheblank/true-falsePart3(closedbook)QS-9000requirementsMultiplechoice/fillintheblank/true-falseMODULE1IntroductionIntroductionThismodulewilldiscuss:DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystemDefini
4、tionofQualityQuality=?DefinitionsofQualityDictionaryAcharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgradeofexcellence.DemingQualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.Continuousimprovement.DefinitionsofQualityJuranFitnessforuse/
5、fitnessforpurposeasseenbytheuser.Forlong-liveditems:availability,reliabilityandmaintainability(the“abilities”).RegulatedIndustriesMeetingspecificationsorrequirements.DefinitionsofQualityCrosbyConformancetorequirements.IshikawaProductsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytot
6、heconsumer.ISO8402Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds.CostsofNonqualityWasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycostsCostofQualityPrevention
7、andappraisalcostsCoststopreventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecostsVariablesAffectingQualityAccuracyinidentifyingcustomerrequirementsandexpectationsAd
