資源描述：
《citi customer service representative》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫。
1、CitiCustomerServiceRepresentative1.Areyouabletohandledifficultpersonalities?2.Whyshouldwehireyou?3.Whydidyouwanttobeacustomerserviceagent?4.Tellmeatimewhenyouhadtodealwithadifficultcustomer?Howdidyouhandleit?5.Whenwasatimeyouhadtodealwithadifficultcustomer?Howdidyouhandlethesituation?6.Tellmeabout
2、atimewhenyouwentaboveandbeyondtohelpacustomer.7.Tellmeaboutstressfulworksituationandhowyouhandledit8.Nameatimewhenyouhadtodealwithanangrycustomer?9.Whatdidyouleastlikeaboutyourlastjob.10.Whydidyouleave?11.Tellmeaboutatimeyoudealtwithanangrycustomer,andhowdidyouhandleit?12.Tellmeasituationwhenaboss
3、wantedyoutomeetanunexpectedoutcome?Howdidyougoaboutaccomplishingthis?13.What'syourstrategytocompletingaproject?14.Willyoubeflexibleinworkingthefollowingholidays...15.2or3behaviourstylequestionsaboutcustomersandcomplaints.16.Giveaspecifictimewhenyoudealtwithacustomer,andthestepsyoutooktoprovideserv
4、ice.17.Whatwouldyoudoifthecustomerisirate?18.Tellmeatimewhenyouhadanextremelyiratecustomer.WhatdidyoudoEXACTLYtoassistthatcustomer?Whatweretheresults?19.Areyouabletocommittotheschedule?20.Tellmealittleaboutyourself?21.Nameatimewhenyouprovidedgreatcustomerservice?22.WhatcanIofferthecompany?23.Howca
5、ntheybenefitme?24.Howwouldyoudealwithacustomerwhoisnotwillingtopayonanaccount?25.Describeatimewhereyouhadtodealwithaupsetcustomer?26.Describeatimewhenyouhadtodealwithanangrycustomer.27.Whatwasyourbiggestaccomplishmentatyourcurrentorpreviousemployment?28.Howdoyouprovidecustomerservice?29.Howdidyouh
6、andleanirratecustomer.30.Whatdoyoudowhenyoufaceaproblemwithacoworker?31.Doyoufeeltheonusshouldbeonthecustomertobeawareofallaspectsofaproductorservice,ordoyoufeelthecompanyofferringtheproductshouldbesaddlesdwithfulldisclosure?
