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1、TheStrategyMapPresentationTemplatesCustomerToachieveourvision,howshouldweappeartoourcustomers?FinancialTosucceedfinancially,howshouldweappeartoourshareholders?Learning&GrowthToachieveourvision,howwillwesustainourabilitytochangeandimprove?InternalTosatisfyourshareholdersand
2、customers,whatbusinessprocessesmustweexcelat?Vision&StrategyOMTIOMTIOMTIOMTI化戰(zhàn)略為行動的平衡計分卡框架StrategyMappingFlowChartCreate/ReviewmissionandvisionstatementsReviewstrategicdocumentsRecordperformancerequirementsonastickynotesSortstickiesintotheScorecardperspectivesIdentifyallle
3、velsofperformancerequirementyesProceedtoStrategyMapGiveeachstickyaverb-nountitleIstitlesuitableforanobjective?TheStrategyMapAStrategyMapisadiagramthatdescribeshowacompanyororganisationcancreatevaluebylinkingstrategicobjectivesinacauseandeffectrelationship.Itisbasedonthefou
4、rBalancedScorecardPerspectives:Financial,Customer,InternalProcessesandLearning&Growth.ThekeyelementoftheStrategyMapisthatitislinkedtothe‘scorecards’thatmonitortheprogresstowardstheStrategicObjectives.The‘scorecards’willinclude:metrics,targetsforthemetricsandstrategicinitia
5、tivestodriveperformancetowardsachievingtheobjectives.TheBalancedScorecardTheBalancedScorecardisastrategicplanningandmanagementmethodusedto:alignbusinessactivitiestoavisionandstrategyofanorganisationimproveinternalandexternalcommunicationsmonitororganisationalperformanceaga
6、inststrategicgoals.ThedesignofBalancedScorecardconcernsitselfwith:theidentificationofasmallnumberoffinancialandnon-financialmeasuresreferredtoasPerspectivessettingtargetsforthemeasuresandthenmeasuringthemonaregularbasistodeterminesuccessorfailure.StrategyMap–ClassicKaplan/
7、NortonCustomerValuePropositionSelectionFunctionProductivityStrategyOperationsManagementProcessesSupplyProductionDistributionRiskManagementCustomerManagementProcessesSelectionAcquisitionRetentionGrowthInnovativeProcessesOpportunityIdentificationR&DPortfolioDesign/DevelopLau
8、nchRegulatoryandSocialProcessesEnvironmentSafetyandHealthEmploymentCommunityHumanCapitalI