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《an analysis of international service outsourcing industry development status and countermeasures _12418》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫。
1、AnAnalysisofInternationalServiceOutsourcingIndustryDevelopmentStatusandCountermeasures????????Abstract:Therapiddevelopmentofglobalserviceoutsourcingtodevelopingcountrieshasbroughtnewopportunities,attractedthecloseattentionofallcountries.Articletothecountry'sfifthhundredcounties,JiangsuProvince,Ta
2、icangCity,forthestudysample,TaicangCity,thedevelopmentofserviceoutsourcingindustryinthestatusquo,analysisofthecurrentdevelopmenttrendofinternationalserviceoutsourcing,thenpresentsthedevelopmentofinternationalserviceoutsourcingTaicangmainCountermeasures.????????Keywords:serviceoutsourcing;IFtechni
3、calsupport;internalmanagementofenterprises????????CLCnumber:F127Abstract:A????????ArticleID:1674-1145(2009)27-0012-02??????????????????Sincethe20thcentury,90years,withtechnologicaladvancesandeconomicglobalizationdeepens,theinternationalserviceoutsourcingameteoricrise,flourish.InformationTechnolog
4、yOutsourcing(InformationTechnologyOutsourcing,referredtoasITO)andBusinessProcessOutsourcing(BusinessProcessOutsourcing,referredtoasBPO)istheoutsourcingoftwomainbusinessareas.ITOmainbusinessscope:ITsystemoperationservices,ITsystemapplicationmanagementservicesandITtechnicalsupportmanagementservices
5、,includingsoftwareoutsourcing.BPOservicesinclude:demandmanagement,suchasmanagingtherelationshipbetweenenterprisesandcustomers;enterpriseinternalmanagement,suchashumanresources,financeandfinance;businessoperationsmanagement,suchascallcenters,customerservice;supplychainmanagement,suchasprocurement,
6、transportation.??????????????????1,Taicangcity,thedevelopmentofinternationalserviceoutsourcingindustryinthestatusquo??????????????????TaicangCity,internationalserviceoutsourcingindustryinordertobeawardedtheOfficeofForeignEconomicandTrade',JiangsuProvince,aninternationalserviceoutsourcingbasecitie
7、s'titleasanopportunity,relyingonthegradualgrowthofTaicangPortEconomicDevelopmentZone,theportlogisticsindustryandtherapiddevelopmentofadvancedequipmentmanufacturingindustry,presenting'fourbasiccharacteristics':????????O
