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1、STANDARDOPERATINGPROCEDURE標(biāo)準(zhǔn)工作程序Theprocedureforpersoncoopinlift.電梯困人處置程序TaskNumber:任務(wù)編號(hào)：SEC-FC-17Department:部門Security安全部DateIssued:簽發(fā)日期：APPROVEDBY：批準(zhǔn)人:PREPAREDBY:準(zhǔn)備人：WHAT/STEPS工作步驟HOW/STANDARDS怎么做/工作標(biāo)準(zhǔn)WHY為什么1)Receivealarm收警Personwillcoopinelevatortopressbuttonalarm,alarmphoneofmon
2、itorreceivealarmsound,hintcorrespondingelevatorwillbeappearedabnormity.電梯內(nèi)的人員若遇到電梯被困時(shí)會(huì)按下報(bào)警按鈕，監(jiān)控中心報(bào)警電話會(huì)收到報(bào)警音，示意相應(yīng)的電梯出現(xiàn)異常。Alarmfacilityofjobelements報(bào)警設(shè)備工作原理2）Pickupalarm接警Once,alarmsignalring,thatmonitorwilltakecorrespondingphone.報(bào)警信號(hào)響起后，監(jiān)控員拿起相應(yīng)電話Alarmfacilityofstandardoperatingproce
3、dure報(bào)警設(shè)備標(biāo)準(zhǔn)操作規(guī)程N(yùn)o.1-No.6、No.8-No.10ofelevatoralarmring,firsttakephonetocallpersontopressbuttonalarm,whohepressitcancommunicatewithpersonofelevator.6號(hào)、8號(hào)—10號(hào)電梯報(bào)警音響起后，首先需拿起電話呼叫對(duì)方按下電梯內(nèi)的報(bào)警按鈕，對(duì)方按下后方可與電梯內(nèi)人員通話。No.7andNo.12ofelevatorwillbereceivedalarm,totakephonecancommunicatewithpersonofe
4、levator.7號(hào)和12號(hào)電梯收到報(bào)警音后拿起電話就可以和電梯內(nèi)的人員通話。No.11ofelevatormustpresscorrespondingbuttonofphone,andcancommunicatewithperson.11號(hào)電梯要一直按住電話對(duì)應(yīng)鍵不放手方可通話。MayIhelpyou？標(biāo)準(zhǔn)用語(yǔ)是：“請(qǐng)問有什么可以幫助您的嗎？”3)TOknowelevatorcircs了解報(bào)警電梯情況Tocommunicatewithpersonofelevator,firstaskhowispersonofelevator,makesureguestal
5、armreason.和電梯內(nèi)的人員取得聯(lián)系后，首先詢問電梯內(nèi)人員有無異常情況，確定客人報(bào)警原因。Toknowguestcoopinelevatordetail,andtoinformparticipateinrescueperson.了解客人被困細(xì)節(jié)并轉(zhuǎn)達(dá)參與解救人員4）Toappeasewhocannotleaveinelevator安撫被困人員Ifpersoncoopinelevator,firsttoknowhowismalfunction,andhowmanyperson?andhowmanyfloor?Thenusemonitorkinescope
6、toseewhocannotleaveinelevator.Ifhaveforeigner,contactAMimmediatelytocometoIntercontinentaletiquettestandard.洲際酒店禮儀標(biāo)準(zhǔn)。Toknowelevatorcircs,andtoinformparticipateinrescueperson.了解電梯內(nèi)人員情況并轉(zhuǎn)達(dá)參與解救人員.monitortocommunicatewithguest.如電梯出現(xiàn)困人等情況時(shí)，首先應(yīng)簡(jiǎn)短了解電梯發(fā)生怎樣的故障，被困人員是多少？被困多少層？然后利用電梯監(jiān)控錄像查看被困人員
7、的情況。如果有外籍人員應(yīng)立即通知大堂副理到監(jiān)控中心和客人溝通。Toappeaseguest,standardwords:”Pleasedonotscare,wearedealingwithit!安撫客人，標(biāo)準(zhǔn)用語(yǔ)是：“請(qǐng)你不要驚慌，留在原地不動(dòng)，我們正在處理之中！”5）Torescueanddealwith解救和處理ToinformSecurityandEngineeringandAMarrivescenefirsttimetodealwithit.Tousedoorslotappeaseguest:“Pleasedonotscare,wearedealin
8、gwithit!通知安全部和工程部員工及大堂副理第一
