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1、TERMINOLOGY酒店專業(yè)術(shù)語A:AdjoiningRooms:Twoseparateroomswithacommonwall.相鄰房間AdvanceDeposit:Paymentinadvanceonanaccountpriortotheguest`sarrivalinordertoassurearoom.beingheldafter6:00pmandguaranteereservation.預(yù)收定金Allowance:Areductionintheguest`sbill(folio)resultingfromeitherunsatisfactor
2、yserviceorapostingerror.調(diào)賬ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.預(yù)抵日期AmbulatoryRoom:Roomespeciallyequippedforwheelchairpatients.殘疾人房ASAP:AsSoonAsPossible盡快AverageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenu
3、ebythevumberofroomsold.Therateshouldbenetrateexclusivebreakfastandroomsurcharges.平均房價(jià)Availability:Denotesaconditionalstatusofrooms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationorregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisread
4、ytodepart預(yù)抵和預(yù)離是同一間房Blocked:Areservationforwhichaspecificroomhasbeenreserved.所房BucketCheck:Verificationthatinformationonregistrationcardsisidenticaltoinformationofthecomputer.掛牢Booked:Reservationscanonlybeacceptedforagrouporconventionstillholdingopenroomblocks.預(yù)定C:CallAccounting:C
5、omputersystemthattracksguesttelephonecalls.電話計(jì)費(fèi)系統(tǒng)CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.刪除預(yù)定號(hào)碼CheckIn:RefertoC/I.Theformaliticsattendanttoarrivalatahotelincludingsigningofregistr
6、ationcard.辦理入住ChcekInTime:Hotelstandardcheckintimeis14:00?CheckOut:RefertoC/O.Theformalitiesattendanttodepartureoftheguestandthesettlementoftheaccount.退房CheckOutTime:Hotelstandardcheckouttimeis12:00noon.OnlyPriorityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckoutti
7、meis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapproved,mustbenotedinthedeparturetimefield.退房時(shí)間CityLedger:Aguest`saccountthatisnolongeractiveintheFrontOfficebutisstillactiveinaccountsreceivableintheAccountsDepartment.掛賬CooperateRate:Aspecialdiscountedroomrateoff
8、eredtoapersonwhoisfrequenthotelguest.Als
