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1、AdvancePaymentMoneyrequestedbythereceptionistattheCheck–InfromaguestwhohasnotmadeanadvancereservationandwhoisunabletoproduceanyofthecreditcardsacceptedbytheHotel.AmenityAgiftfortheguestwithcomplimentsoftheHotel.Liquor,fruitbasket,etc.AuthorizationApprovalCodeAcodegivenbycreditcardcomp
2、anytothehoteltoindicatethattheyhaveextendedcreditlimitforoneofitscardholder.AverageTransientRate(ATR)Averagerateperoccupiedroom,totalroomsrevenuedividedbyhoteltransientrooms(excludingpermanentrevenueproducing,temporaryhouseuseandcomplimentaryrooms)AccommodationDescriptionofbed–typeand
3、locationofaparticularroomAdjoiningRoomAdjacentroomsthatarenotservicedbyaconnectingroomAdvanceDepositMoneyrequestedbytheguestservicesAssistantsatCheck–InofaguestwhodidnotmakeanadvancereservationandwhoisunabletoproduceanyofthecreditcardsacceptedbyShangri–laHotelsandResorts.AllotmentCert
4、ainnumberofroomsallocatedtotravelagentsforfreesalepurposeArrivalDateofCheck–In.Arrivals–GuestsNumberofroomcheck–insfortheperiod.AvailableroomsTotalnumberofunitsexcludingpermanentHouseuserooms.AverageHouseRate(AHR)Totalroomsrevenuedividedbytotaloccupiedrooms(includingpermanent,house–us
5、eandcomplimentaryrooms.)AveragelengthofstayRepresentstheaveragenumberofdaysofagueststayi.e.totalguestsdividedbyarrivals.AverageRoomRate(ARR)Totalroomsrevenuedividedbytotalnumberofrevenuerooms(excludingtemporaryhouse–useandcomplimentaryrooms)Backofthehouse(BOH)后勤Partsofthehotelwithwhic
6、htheguestdoesnotnormallycomeintocontactwithi.e.personnel,housekeeping,Engineering,Accounts,etc.Back-to-backDescribesaheavyrateof“Check-out”and“Check-in”onthesameday.GuaranteesFulloccupancyatalltimes.Bell-Boy/Bell-Hop/Bell-man–Staff/Porter,whoassistsguestswithluggageandconveysmessagese
7、tc.BellCaptainSupervisorof“Bell”personnel.BellDesk‘Station’mannedbytheBell-Captain,whereBell-hopsmaybelocated.BrunchAmealservedafterbreakfastbutbeforelunchandtakingtheplaceofboth.BedtypesDouble:48-54X80orsmallerTwin:42X80orsmallerQueen:60X80orsmallerKing:72-80X80orsmallerBillinginstru
8、ction
