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1、\●浙江1:業(yè)人學(xué)碩+學(xué)位論文THERESEARCHoNAPPLYINGDATAMININGToPREVENTINGTHELoSSoFCUSToMERSABSTRACTIIlCllina’since2008seVeraltelecomoperatl3rShadbeenconsolidated.AsⅡleIooseningofmetelecommuIlications訪dus仃ycontrol鋤dnewtechnologiesapplied,tlle、ⅣirelesstelecommuIlicatio璐marketis鼢turated鋤dfierCeCo
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6、陀latedda慨tllemodelc鋤efl’e“VelyachieVeaCcurateprediCtiondata.Asfortllechoiceofdia’erentda協(xié)miningtecⅢques,wefindtllatmedecision骶eorneuraJneMorkapplicatio舾c鋤achieVegoodprediction∞cumCy.KeyWords:CustomerCh啪M鋤agement'Prediction,DataMining,Decision1’rce,NeurmNe“舊rklIt浙江:’r=業(yè)人學(xué)碩+學(xué)位論文摘要
7、??????。第l章緒論?。目錄??..I-1-1.1研究背景?????????????????????????????????..1.1.2研究意義??????????????????????????????????.2.1.3研究目標(biāo)?????????????????????????????????..3.1.4研究流程??????????????????????????????????.3.1.5本文主要研究內(nèi)容和工作???????????????????????????.4.第2章客戶流失管理和數(shù)據(jù)挖掘技術(shù).5.2.1客戶流失管理???????
8、????????????????????????...5.2.1.1客戶流火定義???????