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《2018屆高考英語(yǔ)沖刺集訓(xùn)Day337選5閱讀+語(yǔ)法填空+短文改錯(cuò)(3)》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在工程資料-天天文庫(kù)。
1、Day337選5閱讀+語(yǔ)法填空+短文改錯(cuò)(3)Passage1限時(shí)：7分鐘Nomatterwhattypeofbusinessyourun,ithastodealwiththingsthatgowrongfromyourcustomer'spointofview.Complaintscanbeagreatsourceofinformationfororganizationstomakecorrectionsaswellasfurtherimprovements?]1.Youshouldlistenactivelytowhatthecustomerhassaidbymaintaini
2、ngcomfortableeyecontact.22._It'simportantforyoutoknowthatyourapologymustappearsinceretothecustomer,andnotanemptyexercise?Andalsoyoushouldshowthecustomeryou'veacceptedtheresponsibilityandprovidehimwithchoicesor,you^ldosomethingabouthiscomplaint?3.Talkwiththeclientanddiscoverthebestmeanstoresolv
3、ehisproblem.4Inthiscaseit'simportanttoletyourcustomerknowanestimationofhowlongitwilltaketotakeactiononhiscomplaint?4.Asimple"Thankyou"isonewaytoletthecustomersknowyouappreciatethetimeandeffortthey'vetakentoinformyouaboutaproblemofyourcompany'sserviceorproductthatyouneedtoknowabout.5.Createapro
4、cedureforrecordingdifferenttypesofcustomercomplaints.5A.Listentoyourcustomer'scomplaintsandyoucanimproveyourservice?B.Therewillbetimeswhenyou'11beunabletoresolvetheissueimmediately.C.Whenreceivingacomplaint,youshouldapologizeforthefailurethecustomerhasidentified?D.Theyareavaluablesourceofinfor
5、mationtodeterminevariousrootcausesthatneedtobeaddressedwithinyourcompany.E.Soit9simportanttolearntodealwithcustomers9complaintsefficiently.F.Don'tfeelashamedofthefailureinyourserviceorproduct.G.Youshouldalsoshowyourcustomerthatyoudounderstandhimbygivingfullattention.Passage2限時(shí)：8分鐘Thetaskofbein
6、gacceptedinauniversitybeginsearlyforsomestudents?Longbeforetheygraduatefromhighschool,theytakespecial1_(course)toprepareforadvancedstudy?Theymayalsotakeoneormoreexaminationswhichtesthowwell2(prepare)theyarefortheuniversity.Inthefinalyearsofhighschool,theycomplete_(apply),andsendthemtotheuniver
7、sities_4interestthemmost.Somehighschoolstudentsmayberequiredtohaveainterview_5professorsfromtheuniversity.Neatly6(dress)andalittlebitnervous,theyaredeterminedtoshowthattheyhaveagoodattitudeandtheability7(succeed)?Iftheyareaccepted,manyu
