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1、1.HowmuchdoyouknowaboutDecathlon你對(duì)迪卡儂了解有多少?AsIknowDecathlonistheworld'snumberonesportinggoodsretailerandhasitsownbrandproducts.Asaretailer,thesalesconceptofDecathlonistocollectallsportinggoodswithinoneshoppingmall.2.Pleaseintroduceyourcompany'sbusinessscope請(qǐng)介紹下你公司的業(yè)務(wù)范圍。HPDalianbrachisenga
2、gedinglobalproductsserviceandoutsourcingservice.MybusinessunitiscalledGlobalServiceDesk.Weprovidetechnicalservicesforenterpriseusers.3.Pleaseintroduceyourresponsibility請(qǐng)介紹下你的工作職責(zé)。Myresponsibilityishelpingclientsdealingwithallkindsoftechnicalissues,suchasunabletoaccesstoInternet,failtorece
3、ivemailsviaLotusNotesandMicrosoftofficedidnotwork.Wegiveclientsupportviaphone,mail,chattingandremoteaccess.4.Pleaseintroduceadifficultyyouencounteredinyourjob.請(qǐng)具體介紹一個(gè)你在工作中遇到的難題，你如何解決的？AclientcalledinandreportedherPCappearedblackscreenafterrebootmanytimes.Ifollowthebasictroubleshootingandd
4、ispatchthetickettothenextlevel.Clientcalledbacklaterandreportednoonecontacther,shecouldnotworkanymore.Iexplaintoclientthenextlevelneedtimetoaccepttheticket.ClientwasnotsatisfiedthereplyandshethoughtIwasrefusingtheresponsibility.Soatthattime,Iknowclientdidnotpayattentiontothesupportingpoli
5、cy,sheemphasizedonresult.SoIinformedclientIwillcontactthenextlevelteamimmediately.ThenIinformclient'sissuetothenextlevelteam.Afterthenextlevelteamhelpingclientsolvetheproblem.Icalledbacktoclienttoconfirmtheissue.Shegavemeahighcomments.具體舉例說一下你是如何在壓力下工作的？Mycurrentjobrequiressoftskill,clear
6、logicalthinkingabilityandmoreimportpoint,youmustdevelopyourmulti-taskingability.sotosomeextentIalwaysworkedunderpression.sometimeswhenIwaschattingwithaclientonweb,thecalliscomingin.Soyoushouldmanageyourtaskanddistributeyourworkload.5.如果你有一個(gè)team，你如何管理他們？Formycurrentworkingexperience,Idon't
7、havemanyideasaboutmanagingateam.ButIwillpaymoreattentiontothefollowingpoints.teambuilding,TherelationshipbetweenIandmysubsidiary.6.你最喜歡的工作是怎樣的？Ilikeakindoffeelingwhenclientgiveyouaroughdescriptionabouttheissue,andIcouldnarrowthescopetofindtheoriginalreason.SoIlikehe
