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1、知識管理與資訊科技1大綱資訊價值鏈與知識管理知識的各種觀點與資訊科技知識的類型與資訊科技知識管理流程與資訊科技Intranet與知識管理結論2為何要知識管理知識經(jīng)濟興起資源基礎競爭優(yōu)勢不可分割管理能力歷史知識資源重要性知識早已存在組織從資訊價值鏈看知識的價值3實體價值鏈原料入庫生產(chǎn)成品入庫行銷銷售虛擬價值鏈資訊蒐集組織資訊選擇資訊綜合資訊配送資訊新市場虛擬價值鏈(RayportandSviokloa,2019)4知識的各種觀點一(AlaviandLeidner,2019)Knowledge,Data,andInformatio
2、nDataisfacts,rawnumbersInformationisprocessed/interpreteddataKnowledgeispersonalizedinformationExposingindividualstopotentiallyusefulinformationFacilitatingassimilationofinformation?ITwillbeextendedtowardhelpinginuserassimilationofinformation5知識的各種觀點二(AlaviandLeidne
3、r,2019)StateofmindKnowledgeisthestateofknowingandunderstandingEnhancingindividual’slearning/understandingthroughprovisionofinformation?ITistoprovideaccesstosourcesofknowledge6知識的各種觀點三(AlaviandLeidner,2019)ObjectKnowledgeisanobjecttobestoredandmanipulatedBuildingandm
4、anagingknowledgestocks?ITistoprovidegathering,storing,andtransferringknowledge7知識的各種觀點四(AlaviandLeidner,2019)ProcessKnowledgeisaprocessofapplyingexpertiseKnowledgeflowsandtheprocessofcreation,sharing,anddistributingknowledge?ITistoprovidelinkamongsourcesofknowledget
5、ocreatewiderbreadthanddepthofknowledgeflows8知識的各種觀點五(AlaviandLeidner,2019)AccesstoinformationKnowledgeifaconditionofaccesstoinformationOrganizingaccesstoandretrievalofcontent?ITistoprovideeffectivesearchandretrievalmechanismsforlocatingrelevantinformation9知識的各種觀點六(A
6、laviandLeidner,2019)CapabilityKnowledgeisthepotentialtoinfluenceactionBuildingcorecompetenciesandunderstandingstrategicknow-how?ITistoenhanceintellectualcapitalbysupportingdevelopmentofindividualandorganizationalcompetencies10知識的分類(NonakaandTakeuchi,2019)可編撰，外顯知識Cod
7、ifiedknowledge事實知識Know-what原理與規(guī)則Know-why默會，內(nèi)隱知識Tacitknowledge技能知識Know-how知道產(chǎn)生的源頭知識Know-who11組織知識創(chuàng)造策略(NonakaandTakeuchi,2019)社會化（Socialization）將個人內(nèi)隱知識轉(zhuǎn)化為組織內(nèi)隱知識內(nèi)部化（Internalization）經(jīng)由反覆實驗與事物促成，由外顯知識轉(zhuǎn)為內(nèi)隱知識外部化（Externalization）將基於主觀內(nèi)隱知識轉(zhuǎn)換成客觀外顯知識合併（Combination）將個人外顯知識轉(zhuǎn)為群體或
8、組織外顯知識12SocializationExternalizationInternalizationCombinatoniigiiiiiiogggggoTacitKnowledgeTacitKnowledgeTacitKnowledgeTacitKnowledgeExpli
