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1、SalescorecompetencyandChannelmanagement銷售核心技能與渠道管理LearningOrganization學(xué)習(xí)型組織Ifyousowanidea,youreapanactionIfyousowanaction,youreapahabitIfyousowahabit,youreapacharacterIfyousowacharacter,youreapdestiny思想-行動-習(xí)慣-性格-命運Training&Coaching培訓(xùn)與訓(xùn)練Training:makesuresomepeoplecandosomething。
2、Coaching:makesuresomebodybegoodatsomething。Amateurs&ProfessionalsHowtobeasuccessfulsales成功銷售人員的三個境界8SalesCoreCompetency八大核心基本銷售技能8WhatCountFactors八大核心成功要素SubconsciousandPsychologicalintegration潛意識與精神層面的融會貫通SalesCoreCompetency銷售核心技能SalesCoreCompetency:1BasicVisitingProcedures(基本
3、拜訪步驟)2PersuasiveSellingFormat(勸說性銷售)3CommunicationSkill(溝通技巧)4AccountPenetration(客戶滲透)SalesCoreCompetency銷售核心技能5HandleObjection(處理放對意見)6TimeManagement(時間管理)7NegotiationSkill(談判技巧)Makingbusinessplan(制訂生意計劃)8ConceptualSelling(概念性銷售)SalesCoreCompetency銷售核心技能SalesCoreCompetencyRecorda
4、ndReport(記錄與報告)FourFundamentals(銷售四項基本原則)CommonSense(銷售常識)I.BasicVisitingProcedures(基本拜訪步驟)1previewplan(預(yù)習(xí))2checkingdistribution(檢查分銷)3persuasiveselling(勸說銷售)4collection(收款)5merchandizing(助銷)6recordandreports(記錄與報告)7reviewandplaning(回顧與計劃)II:PersuasiveSellingFormat勸說性銷售Solesell
5、inggeneralrules(銷售鐵律)customeronlybuywhattheyneedandwant消費者只買他們需要的東西A:SellingprincipleI(銷售原則一)What’scustomerrealneedandwantbyCommunicationskillandAccountPenetrationPersuasiveSellingFormat勸說性銷售B:SellingprincipleII(銷售原則二)Proveyourproposalcansatisfycustomerneedsandwants(keypartofsel
6、ling)byPersuasiveSellingFormat,ConceptualSelling,HandlingobjectionandNegotiationSkillPersuasiveSellingFormat勸說性銷售1Summarizethesituation(背景介紹)1)Goodunderstandcustomerneeds,wants(明確客戶需求)A:JustmeetB:AlmostmeetbutnotspecificC:MustfindcustomerneedsandwantsPersuasiveSellingFormat
7、勸說性銷售2)Introduceonerealbenefit(介紹一真正利益)A:GeneralB:SpecificFishingexamplePersuasiveSellingFormat勸說性銷售2StateyourIdea(陳述主意)3ExplainHowyourideaworks(解釋主意)1)Numbers數(shù)字化2)Logic邏輯化PersuasiveSellingFormat勸說性銷售4Stressthekeybenefit:(強調(diào)關(guān)鍵利益)1)Helpcustomermakedecision(幫助客戶決策)2)Te
8、styouridea(重新測試你的主意)Persu