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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYHowshouldJessicaMommy-Trackstemthebacklash?BacklashFourcommentatorsofferexpertadvice.byAldenM.Hayashi?ReprintR0103AEverybodyatClarityBaseseemedtounderstandwhenoneaccountmanager—aworkingmother—gotaspecialdeal:Fridaysoff,limite
2、dtravel,easyclients.Butwhenotheremployees—namely,nonparents—startedaskingforsimilartreatment,thecompanyfounditselfonthebrinkofanorganizationalfirestorm.HBRCASESTUDYMommy-TrackBacklashbyAldenM.Hayashi“Pleasedon’ttellmethatIneedtohaveababywantedalighterworkloadso
3、hecouldtrainfortohavethistimeoff.”theIronmanTriathlonWorldChampionship,ThosewordswerestillringingintheearsofthepremiercompetitionheldeachOctoberinJessicaGononanhourafteratensemeetingHawaii.Hewasaworld-classathlete,andhisul-withoneofherkeymanagers.Asshesatinhert
4、imategoalwasaspotontheU.S.Olympicofficetryingtomakesenseofarecentcustomerteamin2004.Davishadsaidhedidn'tneedtosurvey,Jessica,thevicepresidentofsalesandbegintrainingfullthrottleuntilmid-spring,socustomersupportatClarityBase,washavingJessicahadaskedhimforacouplew
5、eekstofig-troubleconcentratingonthebargraphsandpieureouthowClarityBasemightbestaccommo-chartsinfrontofher.Snippetsfromherearlierdatehistrainingschedule.conversationkeptinterruptingherthoughts.AcomplicatingfactorwasthatbothDavisTheissueseemedsimpleenough.Janaand
6、JanawerewellawarethatMeganFlood,Rowe,anaccountmanagerinthesalessupportanotheraccountmanager,hadbeenworkingadepartment,hadrequestedalighterworkload:reducedschedulefornearlytwoyears.Whenshewantedafour-dayworkweek,andforthatshewashired,MeganhadrequestedFridaysoffs
7、hewaswillingtotakeacorresponding20%tospendtimewithhertwoyoungboys,andJes-cutinpay.Thosewerethesimplefacts,butsicahadagreed.thesituationatClarityBasewasanythingbutInhermeetingwithJessica,Janahadde-straightforward.clinedtoexplainwhyshewantedthereducedJustlastweek
8、,DavisBennett,anotherac-hours,citing“personalreasons.”WhenJessicacountmanager,hadmadeasimilarrequest.Hehadpaused,wonderingwhatthosereasonsCOPYRIGHT?2001HARVARDBUSINESSSCHOOL
