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1、Groundservice地面服務(wù)英語(yǔ)1CustomerServices旅客服務(wù)1.1Theannouncement廣播theannouncementbeforeboarding后排登機(jī)廣播“GoodMorning/Afternoon/Evening,LadiesandGentlemen!TheaircrafthasjustarrivedatShenzhenBaoanInternationalAirport.Ithastogothroughaseriesofproceduressuchasdisembarking,cleaning,an
2、drefuelingandsecuritycheck.Thisprocesswilllastabout20to25minutes.各位旅客大家上午/下午/晚上好!飛機(jī)剛剛抵達(dá)深圳寶安國(guó)際機(jī)場(chǎng),還要記過(guò)下客、打掃衛(wèi)生、加油以及安全檢查等階段,這個(gè)過(guò)程大概要持續(xù)20-25分鐘。1.1.2PassengersforflightZH…to…pleaseremainseateduntiltheboardingcallisannounced.乘坐…航班前往…的旅客,請(qǐng)您在座位上稍候,一會(huì)可以登機(jī)的時(shí)候,我們會(huì)通知您登機(jī)。1.1.3Welcometo
3、ShenzhenAirlinesflightZH…to….Thisflightwillbeboardingthroughgate…inapproximately…minutes.歡迎您乘坐深圳航空公司ZH…航班前往…大約…分鐘后,請(qǐng)各位旅客由…號(hào)登機(jī)口登機(jī)。1.1.4Wewillbeboardingbyseatrownumbers.Passengersseatedintherearofcabinwillbeboardedfirstsoastoavoidcongestioninsidethecabinandtosmoothoutthebo
4、ardingprocess.9為了避免客艙內(nèi)的擁擠以及能夠讓你順利登機(jī),我們將根據(jù)座位排數(shù)通知您登機(jī),坐在后排的旅客將先登機(jī)。1.1.5Sopleaseremainseateduntilyourseatrownumberiscalled.沒(méi)有被通知的旅客請(qǐng)您在座位上耐心等候一下。1.1.6Passengerstravelingwithinfants,youngchildren,seniorcitizensoranyonerequiringspecialassistancetoboard,pleaseapproachthegateatth
5、istime.抱嬰,帶小孩,老人以及所有需要特殊幫助的旅客,請(qǐng)您現(xiàn)在到登機(jī)口這邊來(lái)。1.1.7Firstclass,businessclassandgolden-cardpassengersmayboardattheirleisure.頭等艙,公務(wù)艙及金卡旅客可隨時(shí)登機(jī)。1.1.8Passengersseatedinseatrows…to…mayboardnow.Pleasetakeallyourcarry-onbaggagewithyouandhaveyourboardingpassesreadyforinspection.下面有請(qǐng)坐
6、在第…排到第…的旅客開(kāi)始登機(jī)。請(qǐng)您帶好隨身攜帶物品并準(zhǔn)備好登機(jī)牌。1.1.9Passengersseatedinseatrows…to…mayboardnow.下面有請(qǐng)坐在第…排到第…的旅客開(kāi)始登機(jī)?!?.1.10ThisisthefinalboardingannouncementforpassengersflyingonShenzhenAirlinesflightZH…to….Wouldallremainingpassengerspleaseboardthroughgate…乘坐深圳航空公司ZH…次航班前往…的所有未登機(jī)的旅客,請(qǐng)您抓
7、緊時(shí)間由…登機(jī)口登機(jī)。theannouncementfordelay延誤廣播91.2.1ThisannouncementisforpassengerstravelingonflightZH…to….1.2.2WearesorrytoinformyouthatflightZH…to…h(huán)asbeendelayeddueto乘坐ZH…前往…的旅客,很抱歉的通知您,您乘坐的航班由于…延誤(1)aircraftrotation(飛機(jī)調(diào)配)(2)mechanicaltrouble(機(jī)械故障)(3)badweather(天氣原因)(4)poorvis
8、ibility(能見(jiàn)度差)(5)airroutecontrol(航空管制)(6)airroutecongestion(航路阻塞)(7)aircraftdelay(飛機(jī)晚到)(8)militarypracti