The contribution of performance measurement to the expansion of third party logistics alliances in the supply chain

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時間:2019-05-25

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1、Thecurrentissueandfulltextarchiveofthisjournalisavailableathttp://www.emerald-library.com/ftThecontributionofThecontributionofperformanceperformancemeasurementtomeasurementtheexpansionofthirdpartylogisticsalliancesinthesupply15chainRemkoI.vanHoekCranfie

2、ldSchoolofManagement,Cranfield,UKKeywordsPerformancemeasurement,Logistics,Supplychain,OperationsmanagementAbstractAspecialissueonperformancemeasurementinterfacesbetweenoperationsandmanagementcontrol.Therefore,thispaperbringstogetherthesefieldsinaspecifi

3、cstudy.Inthispapertheroleofhorizontalcontrolmechanisms,performancemeasurementinparticular,inthedevelopmentofsupplychainoperationsisassessed.Findingsindicatethatdevelopmentofmeasurementsystemscontributessignificantlytotheexpansionofthirdpartylogisticsall

4、iancesinthesupplychain.Leveragingthesupplychainthusrequiresinnovationinmeasurementandcontrol.Asurveyoflogisticsservicesuppliersisusedtovalidatethegeneralhypothesis.Casesofcompaniesactiveinthisfieldarethenusedtofurthergeneratein-depthinsightsintohowhoriz

5、ontalcontrolcanbedevelopedandwhichperformancemeasurementmechanismstoconsider.IntroductionThereisagrowingbodyofliteratureontheofferingofsupplementaryservicesinthesupplychain(AndersonandNarus,1995;Eppenetal.,1991)ingeneral,andtheserviceofferingsofthirdpar

6、tylogisticsserviceprovidersinparticular(LiebandRandall,1996).Theprimaryreasoningbehindexpansionofhorizontalthirdpartyalliancesinthesupplychain,throughsupplementaryservices,isthecustomizationofproduct/serviceofferingstocustomers.Byexpandingservicesathird

7、partyisincreasinglyfacilitatedtorespondtospecificcustomerdemandsandcanalsoaccompanyexistingproductsandserviceswith``add-on''services(Pine,1993;GilmoreandPine,1997).Asecondarydriverbehindsupplementaryservicesisofaninternalnature;offeringsupplementaryserv

8、icescanraiseturnoverandraiseswitchingcostsofitscustomers.Apartfromitscontributiontoachievingcustomization,supplementaryservicescanalsocontributetothehorizontalintegrationofthesupplychain.Whenthirdpartiesexpandthescopeoftheircontr

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