A Supply Chain Logistics Program for Warehouse Management 13

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1、Chapter12ReturnsProcess,CustomerReturn,andVendorReworkWarehouseActiitiesIntroductionIn.addition.to.receiving,.shipping,.storage,.and.pick.and.pack.activities,.other.important.ware-house.activities.are.the.customer-returns.process,.vendor.and.customer-returns.rework,.and.trash.removal..In.a.warehou

2、se.with.a.WMS.program,.the.last.two.warehouse.activities.that.interface.with.the.WMS.program.are.1).the.customer-returns.process,.with.its.return-to-stock.(RTS).and.return-to-vendor.(RTV).activity.and.2).vendor.rework.activity..Trash.removal.is.not.related.to.a.WMS.program.but.it.is.important.for.a

3、.warehouse.to.have.an.on-time,.cost-effective,.and.efficient.returns.operation.The.objectives.of.this.chapter.are.to.a).develop,.identify,.and.evaluate.warehouse.design.parameters.and.operational.characteristics.for.the.customer-returns.process,.vendor.rework,.and.trash.removal.activities..Understa

4、nding.design.parameters.and.operational.characteristics.are.key.factors.in.making.a.warehouse.more.cost.effective.and.efficient.with.the.warehouse’s.company.customer-service.standard..In.this.chapter,.we.shall.1).review.manual.and.mechanical.customer.return.process.designs.and.SKU.procedures;.2).RT

5、S.manual.sort.and.WMS.interface.and.routing.patterns;.3).sort.area.equipment.layouts.and.types;.4).activities.that.ensure.an.efficient.and.on-time.returned,.processed,.and.disposed.SKU.flow;.and.5).vendor.rework.locations.and.flows.Customer-ReturnsProcessorActiityFunctionalDescriptionThe.customer-

6、returns.process.or.activity.is.the.warehouse.activity.that.ensures.a.SKU.returned.by.a.customer.is.valid.per.a.customer.order.that.is.obtained.from.a.computer.file.(see.Figure.12.1)..After.a.SKU.quality.is.determined.to.be.valid,.a.SKU.is.disposed.per.the.warehouse.standard.as.a.return.to.stock.or.

7、return.to.vendor.SKU..Per.a.SKU.disposition,.a.SKU.flows.from.the.returns.415?2008byTaylor&FrancisGroup,LLCAU0575.indb4154/28/088:59:49AM416n?ASupplyChainLogisticsProgramforWarehouseManagementCUSTOMERCREDIT