資源描述：
《服務(wù)禮儀與顧客投訴異議處理講師手冊(cè)》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫(kù)。
1、服務(wù)禮儀與與顧客投訴處理與顧客投訴處理的講師手冊(cè)目錄一、課程簡(jiǎn)介........................................................................................................................................................2二、課程目標(biāo)............................................................
2、............................................................................................21、情感目標(biāo)：..............................................................................................................................................22、認(rèn)知目標(biāo)：.
3、.............................................................................................................................................23、技能目標(biāo)：......................................................................................................
4、........................................2三、課程重、難點(diǎn)及解決辦法............................................................................................................................31、重點(diǎn)及授課方法...............................................................
5、.......................................................................32、難點(diǎn)及授課方法......................................................................................................................................3四、課程流程表............................
6、........................................................................................................................3五、培訓(xùn)操作手冊(cè)..........................................................................................................................
7、......................4開場(chǎng)白............................................................................................................................................................4（一）易迅員工職業(yè)道德.........................................................
8、...................................................................6（二）易迅員工服務(wù)禮儀............................................................................................................................72.1易迅空間服務(wù)理念............................
