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1、前臺接待英語口語C/I入住DialogueA/對話A:Goodmorning,sir.WelcometoGoldenOceanHolidayInn.MayIhelpyou?早上好,先生,歡迎光臨金海洋假日酒店,請問有什么可以幫到您的?A:wouldyoulikesingleroomordoubleroom?請問您需要單人房還是雙人房?B:Ilikeasingleroom./Ihaveareservationforasingleroom我要一間單人房./我訂了一間的單人房。A:MayIhaveyourname,sir,please?請問先生用
2、什么名字預(yù)訂?B:Myfriendhelpmethebook,Sheusedthenameofzhangpeng我那個叫張朋的朋友幫我預(yù)定的房間A:Justamoment,sir.Letmecheckthereservationforyou.請稍等先生,讓我為您查找。A:MayIhaveyourpassport.請把您的護照給我一下B:Yes.Hereyouare.當(dāng)然,給您.A:Thankyou.MrZhao.Pleasesignhere謝謝,趙先生,請在這里簽個名。B:Yes.好的。A:MrZhao,Howlongwouldyoulik
3、estayhere?趙先生,請問您打算住多久?B:Justonenight.只是一個晚上。A:Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?謝謝!請問押金是給現(xiàn)金或是刷卡呢?B:Creditcard.信用卡。A:MayIhaveyourcreditcard?可以借用您的卡嗎?B:Yes.A:Thankyouforyourcreditcard.Sir.Pleasesignhere,謝謝先生的信用卡,請在這里簽個名。B:Yes.好的。A:MrZhao,Yourroomnum
4、beris8385.Thisisyourroomkey.Hereyouare.趙先生,您的房間在3樓8385,這是是您的房卡。給您.B:Thankyou.謝謝。A:Enjoyyourstaying.祝您入住愉快!C/O退房A:Goodmorning,sir.MayIhelpyou?早上好,先生,請問有什么可以為您效勞?B:Iwouldliketocheckout.我想退房。A:MayIhaveyourroomNO.sir?先生請問房號是多少?B:RM8385房間號碼是8385A:Pleasewaitforamoment,Iwillcallh
5、ousekeepingtocheckyourroom.服務(wù)員正在為您查房,請稍等!A:Thankyousir.Thisisyourbill,totalis1000.Pleasesignhere,謝謝!您好先生這是您的賬單,共消費1000,請在這里簽個名。A:Incashorcreditcard?是給現(xiàn)金或是刷卡呢?B:Bycreditcard.信用卡。A:MayIhaveyourcreditcard.sir?先生,請問可以借您的信用卡嗎?B:Sure.Hereyouare.當(dāng)然,給您.A:Thankyousir.Pleasesignhere
6、,謝謝!請在這里簽個名。B:Yes好的A:Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.謝謝您的信用卡,這是您的賬單及卡紙。B:Thankyou.Bye!謝謝,再見!A:Goodbyesir.Andhopetoseeyouagain.先生慢走,歡迎再次光臨!M/C叫醒服務(wù)G:Goodevening!ThisisMrBaldwininroom8303.晚上好!我是RM8303的MrBaldwin.R:Goodevening,MrBaldwin,WhatcanIdoforyo
7、u?晚上好,MrBaldwin,有什么可以為您效勞?G:tomorrowmorning.Iwouldliketomorningcall.明天早上我需要叫醒服務(wù)。R:Yes,whattimewouldyouliketocallyoutomorrowmorning?好的,請問您需要幾點叫醒?G:lwouldlikeyoutocallmeat08:00請幫我下08:00的叫醒時間R:OK.Sowewillwakeyouupat08:00tomorrowmorning,Anythingelseincandoforyou?好的,明天08:00的叫醒服
8、務(wù),請問還有什么可以幫您的嗎?G:No,thanks.沒有了,謝謝。R:Goodnight晚安