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1、前臺部英語培訓(xùn)（一）自我介紹/Selfintroduction姓名/Name年齡/Age性別/Gender身高/Stature名族/Nation語言/Language婚姻/Marriage興趣愛好/Hobby特長/One’sStrongSuit教育/Education工作經(jīng)驗/WorkExperience工作成績/WorkAchievement職位/Position工作年限/WorkDuration面試/Interview（二）酒店設(shè)施設(shè)備客房/GuestRoom:普通房/StandardRoom豪華房/DeluxeRoom套房/Suite
2、Room行政套房/Executivesuite總統(tǒng)套房/PresidentialSuite公寓/ApartmentRoom復(fù)式套房/CompoundRoom單人房/SingleRoom雙人房/TwinRoom三人房/TripleRoom餐飲/Food&Beverage:中餐廳/ChineseRestaurant(TheGardenRestaurant)會議室/ConferenceRoom宴會室/BanquetRoom西餐廳/WesternRestaurant(TheMienCafé)酒吧/Bar(TheLongBar)康體娛樂設(shè)施/Heat
3、h&EntertainmentFacilities:羽毛球/BadmintonCourt籃球館/BasketballCourt網(wǎng)球館/TennisCourt沐足館/MassageRoom麻將室/Mah-jiongRoom桌球/Snooker泳池/Swimmingpool(OutDoor)（三）對話練習(xí)DialogueAG:ThisisJohnspeakingfromroom6311,Iwantsomebodytohelpmetakemyluggage.S:Certainly!Mr.John!CanIaskhowmanypiecesoflug
4、gagedoyouhave?G:Five.S:OK,Thebellboywillcometotakethemrightnow!G:Bytheway!Canyoupreparemybillnow?I’minhurrytocatchtheflight/gototheairport.S:Noproblem!DialogueBG:Canyouwakeupmetomorrow?S:Yessir!MayIknowyourroomnumber?G:6311.S:MayIknowwhattimewouldyouliketowakeup?G:Aquarter
5、to7o’clock/sixfortyfive.S:OK.Wewillcallyouontime.Goodnight!G:Thankyou!Bytheway,whereisthebreakfast?S:It’sinthewesternrestaurant.Andit’sfrom7-10o’clock.G:Whereisit?S:It’sonthefirstfloorof6thblock.G:Isee.Thankyou!Goodnight!DialogueCG:It’ssomethingwrongwithmyair-conditioninth
6、eroom./Mytoiletisnotwork.S:I’msorrysir.MayIknowyourroomnumber?G:6311.S:Don’tworrysir!Theengineerwillcometocheck&fixitassoonimmediately!S:Goodevening!Sir.Thecallingfromreception.Wearesosorrytoinformyouthattheair-conditioncouldnotreadytonight!Therewasaterribleproblemofif,wes
7、houldcontacttoprofessionalpeopletofixittomorrow.Canwehelpyoutochangeanotherroom?G:OK!Whichroom?S:Thenewroomis6310.Pleasepackyourluggageandwaitinginyourroom.Thebellboywillcome&helpyouchangetheroom.G:OK!DialogueDG:Doyouhavelaundryservice?S:Yes!Therearelaundrylist&laundrybags
8、intheroom.Pleasefillinit&packyouclothes.Thenjustleaveitsonthebed.Thehousekeepingwilltakei
