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1、酒店部門英語名稱1.ExecutiveOfficet行政辦公室2.HumanResourcesDept.人力資源部3.FrontOffice前廳部4.HousekeepingDept.管家部5.Food&BeverageDept.餐飲部6.RecreationalDept.康樂部7.FinancialDept.財務(wù)部8.SalesDept.市場營銷部9.SecurityDept.保安部10.EngineeringDept.工程部11.Waitinglist等候名單12.Averageroomrate平均房
2、價13.DND=DoNotDisturb請勿打擾14.VIP=VeryImportantPerson貴賓15.Package包價服務(wù)16.No-show訂房不到17.Message留言18.Cancellation取消19.Walk-in無預(yù)訂散客20.Morningcall叫醒服務(wù)21.Complain投訴22.Overbooking超額預(yù)訂23.OOO=OutofOrder維修房24.Lostandfound失物招領(lǐng)25.Roomstatus房間狀態(tài)26.Checkin登記入住27.Checkout結(jié)
3、帳離店28.Reservation預(yù)訂29.Reception接待30.Operator總機話務(wù)員31.Businesscentre商務(wù)中心32.DDD=DomesticDirectDial國內(nèi)直撥33.IDD=InternationalDirectDial國際直撥34.LDD=LocalDirectDial市話35.Suite套房36.Standardroom標(biāo)準(zhǔn)間37.Doubleroom大床間38.Mini-bar小酒吧39.Laundryservice洗衣服務(wù)40.Roomservice送餐服務(wù)4
4、1.Menu菜單42.PA=PublicArea公共區(qū)域43.DJ=DiskJockey音控員44.Tips=ToInsurePromptService小費45.AM=AssistantManager大堂副理總經(jīng)理generalmanager外方總經(jīng)理ExpatriateGeneralManager副總經(jīng)理deputygeneralmanager財務(wù)總監(jiān)FinanceController銷售總監(jiān)DirectorofSales市場總監(jiān)DirectorofMarketing客務(wù)總監(jiān)DirectorofRoom
5、sDivsion行政總廚ExecutiveChef部門經(jīng)理departmentmanager;divisionmanager;sectionmanager經(jīng)理助理assistantmanager主管supervisor領(lǐng)班captain酒店設(shè)備、用品escalator自動樓梯bookshelf書架groundfloor(英)底,層,一樓cabinet櫥柜switch開關(guān)venetianblind百葉窗簾curtain窗簾wastebasket字紙簍teatrolley活動茶幾nighttable床頭柜fi
6、rstfloor(英)二樓,(美)一樓foldingscreen屏風(fēng)hanger掛鉤plug插頭wall_plate壁上掛盤Chinesepainting國畫elevator,lift電梯drawer抽屜secondfloor(英)三樓,(美)二樓spring彈簧cushion靠墊,墊子socket插座,插口sitting_room起居室voltage電壓floor樓層,地板carpentry(總稱)木器teatable茶幾bedclothes床上用品quilt被子mattress床墊thermos熱水瓶
7、transformer變壓器■服務(wù)臺常用詞匯management經(jīng)營、管理marketprice市價cashier'sdesk兌換處coin硬幣accountingdesk帳務(wù)處check_outtime退房時間voucher證件pricelist價目表check,cheque支票sign(動)簽字interest利息form表格reservation預(yù)訂receptiondesk接待處tip小費reservationdesk預(yù)訂處luggageoffice行李房…perthousand千分之…spare
8、(形)多余的postpone(動)延期cancel(動)取消traveller'scheque旅行支票pay(動)付款fill(動)填寫administration管理、經(jīng)營note紙幣registrationdesk入宿登記處lobby前廳luggagerack行李架visitcard名片identificationcard身份證rateofexchange兌換率conversionrate換算率charge(動)收費bil