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1、LawofthePeople'sRepublicofChinaontheProtectionofConsumerRightsandInterests(AdoptedattheFourthMeetingoftheStandingCommitteeoftheEighthNationalPeople'sCongressandpromulgatedbyOrderNo.11ofthePresidentofthePeople'sRepublicofChinaonOctober31,1993)ContentsChapterIGeneralProvision
2、sChapterIIRightsofConsumersChapterIIIObligationsofBusinessOperatorsChapterIVProtectionofLegitimateRightsandInterestsofConsumersbytheStateChapterVConsumerOrganizationsChapterVISettlementofDisputesChapterVIILegalResponsibilityChapterVIIISupplementaryProvisionsChapterIGeneralP
3、rovisionsArticle1ThepresentLawisformulatedfortheprotectionofthelegitimaterightsandinterestsofconsumers,maintenanceofthesocio-economicorderandpromotionofthehealthydevelopmentofthesocialistmarketeconomy.Article2Therightsandinterestsofconsumersinpurchasingandusingcommoditiesor
4、receivingservicesfordailyconsumptionshallbeundertheprotectionofthepresentLaw,orundertheprotectionofotherrelevantlawsandregulationsinabsenceofstipulationsinthisLaw.Article3Businessoperatorsshall,intheirsupplyofcommoditiesproducedandsoldbythemorservicestoconsumers,abidebythep
5、resentLaw,orabidebyotherrelevantlawsandregulationsinabsenceofstipulationsinthepresentlaw.Article4Intransactionsbetweenbusinessoperatorsandconsumersaprincipleofvoluntariness,equality,fairness,honestyandcredibilityshallbefollowed.Article5TheStateshallprotectthelegitimateright
6、sandinterestsofconsumersfrominfringement.10TheStateshalladoptmeasurestosafeguardconsumers'exerciseoftheirrightsinaccordancewiththelawandtomaintainthelegitimaterightsandinterestsofconsumers.Article6Itisthecommonresponsibilityofthewholesocietytoprotectthelegitimaterightsandin
7、terestsofconsumers.TheStateshallencourageandsupportallorganizationsandindividualstoexercisesocialsupervisionoveractsinfringinguponconsumerrightsandinterests.Massmediashallconductpropagandadefendingthelegitimaterightsandinterestsofconsumersand,throughpublicopinion,exercisesu
8、pervisionoveractsinfringinguponthelegitimaterightsandinterestsofconsumers.ChapterI