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《樂(lè)購(gòu)超市服務(wù)排隊(duì)系統(tǒng)的運(yùn)用與分析學(xué)士學(xué)位》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在應(yīng)用文檔-天天文庫(kù)。
1、沈陽(yáng)理工大學(xué)學(xué)士學(xué)位論文樂(lè)購(gòu)超市服務(wù)排隊(duì)系統(tǒng)的運(yùn)用與分析摘要近年來(lái)，大型超市不斷的興起給人們帶來(lái)了許多便利。但是由于種種原因大型超市的排隊(duì)服務(wù)系統(tǒng)并不完善，常常出現(xiàn)了隊(duì)列過(guò)長(zhǎng)或者服務(wù)臺(tái)空閑等問(wèn)題，因此，優(yōu)化大型超市排隊(duì)服務(wù)系統(tǒng)，減短隊(duì)列便有具有了重大意義。本文針對(duì)沈陽(yáng)樂(lè)購(gòu)超市服務(wù)排隊(duì)系統(tǒng)進(jìn)行優(yōu)化。首先對(duì)排隊(duì)論的相關(guān)知識(shí)進(jìn)行介紹，對(duì)多服務(wù)窗等待制M/M/n/∞/∞排隊(duì)模型進(jìn)行了重點(diǎn)闡述。其次對(duì)沈陽(yáng)樂(lè)購(gòu)超市渾南店顧客服務(wù)時(shí)間，到達(dá)時(shí)間等數(shù)據(jù)進(jìn)行調(diào)查，取得原始數(shù)據(jù)代入排隊(duì)模型進(jìn)行實(shí)證分析，計(jì)算出了相應(yīng)的目標(biāo)參量，確定了該超市各個(gè)時(shí)段應(yīng)該開放的最佳收銀臺(tái)的數(shù)量。然后運(yùn)用FLEXSIM對(duì)
2、服務(wù)系統(tǒng)進(jìn)行仿真以確定該優(yōu)化方案是可行的。在此基礎(chǔ)上本文對(duì)樂(lè)購(gòu)超市的收銀通道，掃描，員工專業(yè)度等方面提出問(wèn)題并對(duì)其優(yōu)化，最后對(duì)超市的發(fā)展提出意見。本文的研究成果對(duì)大型商場(chǎng)、醫(yī)院、銀行等具有收費(fèi)服務(wù)系統(tǒng)的服務(wù)企業(yè)具有普遍的借鑒意義。關(guān)鍵詞：大型超市；排隊(duì)服務(wù)系統(tǒng)；建模；仿真；優(yōu)化II沈陽(yáng)理工大學(xué)學(xué)士學(xué)位論文AbstractInrecentyears,thecontinuousriseoflargesupermarketshavebroughtalotofconveniencetopeaple.However,duetovariousreasons,thelargesupermar
3、ket'squeuingsystemisnotperfect,manyproblemsoftenarised,suchasthequeueistoolongordeskesareidling.Therefore,tooptimizethequeuingservicesystemoflargesupermarkettoshortenthequeuewillhaveagreatsignificance.ThisthesisaimedattooptimizetheservicequeuingsystemofShenyangTescoSupermarket.Atfirst,thekno
4、wledgeaboutqueuingtheoryhasbeedintroduced,andthemulti-windowwaitingforM/M/n/∞/∞queuingmodelhasbeedfocusedon.Secondly,asurveyofcustomerservicetime,arrivaltimeandotherdatahasbeedconductedatShenyangTescosupermarketHunnanstore.Then,theoriginaldataabtainedfromthesurveyhasbeenputintothequeuingmode
5、ltoconductaempiricalanalysis.Andasaresult,thecorrespondingtargetparametersarecalculated,andsotodeterminethenumberofcashregisteratvarioushoursofthesupermarketshouldbeedopened.Next,byusingtheFLEXSIMservicesystemtoconductasimulation,findingouttheoptimizationisfeasible.Onthisbasis,thisthesisdisc
6、ussedtheproblemofcashierchannel,scanningequipmentandstaffprofessionalismoftheTescosupermarket,andoptimizingtheseproblematthesametime.Finally,thisthesishasgivesomeadvicesabouthowtodevelopmentthesupermarket.Theresultsofthispaperhaveuniversalreferencetoforlargeshoppingmalls,hospitals,banksandot
7、herserviceenterpriseswhohavethefee-basedservicessystems.Keywords:supermarkets;queuingservicesystem;modeling;simulation;optimizationII沈陽(yáng)理工大學(xué)學(xué)士學(xué)位論文目錄摘要IAbstractII目錄III1緒論11.1課題研究的背景及意義11.2國(guó)內(nèi)外研究現(xiàn)狀11.3論文的主要研究?jī)?nèi)容及組織結(jié)構(gòu)41.3.1論文主要研究?jī)?nèi)容41.3.2論文主要組織結(jié)構(gòu)42超市排隊(duì)服務(wù)系
