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1、BusinessProcessReengineeringInsteadoforganizingworkaroundfunction,focusonprocessesthatArecrossfunctionalMeetcustomerneedsBusinessProcessReengineeringCombinesIndustrialengineeringtechniquesOperationsresearchmethodsManagementtheoryInformationsystemsanalysisEmphasizesuseofITtot
2、ransformprocessesBusinessProcessReengineeringExamplesofprocessesDesigningproductsandservicesUnderstandingmarketsandcustomersProducingtheofferingsBusinessProcessReengineeringExamplesofprocessesObtainingmaterialsneededforproductionDeliveringtheofferingsFinancingtheproduction(o
3、rcustomerpurchase)oftheofferingsStepsinBPRProcessTakingthecustomer’sviewCustomersmaybebothinternalandexternaltothecompanyAnalyzemarketshareCustomersurveysStepsinBPRProcessTakingthecustomer’sview(cont’d.)AnalyzethecompetitionInterviewmarketingandsalespersonnelTransactionanaly
4、sissurveysinternalcustomerstodeterminelevelsofsatisfaction,valuereceivedforcost,timelinessofresponseStepsinBPRProcessTakingmanagement’sviewManagementinpositiontoassessstrengthsandweaknessesacrossorganizationallinesCanpreventwastingtimeandmoneyonimprovingbusinessprocessesthat
5、willnotimpactthebottomlineStepsinBPRProcessTakingmanagement’sview(cont’d.)ViewsobtainedthroughinterviewsfocusgroupsworkshopsStepsinBPRProcessDefineandmeasurecurrentprocessesEnsuresthatnewBPRobjectiveswillhavebeenmetDesigntrade-offsmaybenecessaryStepsinBPRProcessDefineandmeas
6、urecurrentprocesses(cont’d.)ItemsmeasuredproductiontimedeliverytimeproductivitycostqualityorfailureratecomplaintratesStepsinBPRProcessWorkingGroupEducationCompetitoranalysisBenchmarkingStepsinBPRProcessWorkingGroupEducation(cont’d).Identifytechnologiesrelevanttoprocessundere
7、xaminationinformationstorageandretrievalsystemsinformationsharingandtransfersystemsinformationintegrityandprotectionsystemsmultimediasystemsStepsinBPRProcessIdentifyingchangeopportunitiesWhatchangesarerecommended?Arethechangestechnicallyfeasible?Whataretheroughestimatesofthe
8、costs?Whataretheexpectedbenefits?StepsinBPRProcessPresentproposalNewprocess
