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《中國(guó)物流服務(wù)能力對(duì)服務(wù)質(zhì)量的影響【外文翻譯】》由會(huì)員上傳分享,免費(fèi)在線閱讀,更多相關(guān)內(nèi)容在學(xué)術(shù)論文-天天文庫(kù)。
1、外文翻譯原文LogisticsServiceAbilities:AnEmpiricalstudyofitsImpactonServiceQualityinChinaMaterialSource:www.chinajournal.net.cnAuthor:YANXiuAbstract:Buyers'expectationsregardingcustomerservicehaveincreaseddramaticallyinrecentyears.Requestfortailoredorcustomizedserviceoftenrepre
2、sentstandardbusinesspracticetoday.Researchwasundertakentoexamine:(1)iftherearedifferenttypesoflogisticsserviceprovidersinChina,and(2)whetheraproposedlinkagebetweenlogisticsabilitiesandlogisticsservicequalitycouldbedocumentedinthispaper.Theresultsshowthattherearethreedisc
3、ernabletypesoflogisticsserviceproviders,accordingtothelogisticscapacitiesandlogisticscapabilitiesdisplayedbyeachtype.Further,strongsupportwasfoundforalinkagebetweenthelogisticscapabilitiesandtheservicequality,weaksupportwasfoundforalinkagebetweenthelogisticscapacitiesand
4、theservicequalitybyusingthestructuralequationmodel.Keywords:Logisticsserviceproviders;logisticscapabilities;logisticscapacities;logisticsservicequality;structuralequationmodelingIntroductionRecentlogisticaltrendsreflecttoday'sbusinesspriorities.Logisticsandsupplychainman
5、agement(SCM)havebecomeimportantsourcesofsustainablecompetitiveadvantage[1][2].Nowadays,manymanufacturersandtradingenterprisersareseekingtooutsourcetheirlogisticsactivitiestologisticsserviceproviderstointroduceproductsandserviceinnovationsqualitytotheirmarkets[3].Alogisti
6、csserviceprovidercanbedefinedasaprovideroflogisticsservicethatperformsallorpartofaclientcompany'slogisticsfunction[4][5].Thisconsistsofatleastthemanagingandoperatingofthetransportationandwarehousingfunction.InChina,manylogisticsserviceproviderscompletetheseprocessesmainl
7、y.Inordertofullysatisfytheincreasingrequirementsofcustomersforone-stopservices,manylogisticsserviceprovidersalsoprovideotherservicesuchasmaterialsmanagementservice(e.g.inventorymanagement),information-relatedservice(e.g.trackingandtracing),andvalue-addedservice[6].Inthel
8、astdecade,theChinahasbecomeaworld-classeconomicdevelopingcenter.ItsincreasingrateofGDPismorethan8percen