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1、PracticalReadingandWriting:LettersofComplaint---Book3Unit99.PracticalReading:LettersofComplaintPinewoodHouseSedgeParkVancouver9C8D1H15thDecember2013TheManagerHomeImprovementsLtdOceanRoadVancouver3A4G5EDearSir/Madam,Iamwritingtocomplainaboutthequalityofyourcu
2、stomerservice.Iwasinyourstoreyesterdaytryingtobuysomecurtains.Unfortunately,theassistantsweremoreinterestedintheirownconversationthaninhelpingme.Theyrefusedtoopenthepackagestoallowmetoseethedesignandfeeltheweightofthematerial.WhenIaskedtospeaktotheManager,th
3、eysaidhewastoobusytoseeme.ThisunpleasantexperienceinyourshopwasmostupsettingandIfeeldiscouragedfromshoppinginHomeImprovementsinthefuture.Withoutcustomers,thestorewillceasetoexistandthatwillmeanlossofjobs.Therefore,Ifeelsurethatyouwouldwanttoknowaboutmyexperi
4、enceinordertobeabletorectifythesituation.Ilookforwardtohearingfromyou.Yoursfaithfully,KateDashwoodA.Readtheletter.B.Givethebestanswer.1.WhyisKatewritingtothestore?2.WhydidtheManagernotspeaktoKate?a)Shewashappywithherexperience.a)Katewastoobusy.b)Shewasveryan
5、grywiththemanager.b)TheManagerwasonholiday.c)Shewasdisappointedatthestore.c)TheManagerwastoobusyornottoldthatKatewantedtoseehim.3.WhatwaswrongwiththeserviceKatereceived?4.WhatdoesKatehopetheManagerwilldo?a)Theassistantsdidn’tstoptalkingtoher.a)Improvetheserv
6、iceatthestore.b)Theassistantswouldnotopenthepackagesandonlytalkedtoeachother.b)Sacktheassistants.c)Theassistantskeptopeningthepackages.c)Closethestore.5.WhatdoyouthinktheManagershoulddo?6.Whydoestheletterstart‘DearSir/Madam’?a)Ignoretheletter.a)BecauseKatedo
7、esn’tknowthenameofthemanager.b)WritebacksayingKatemustbemistaken.b)BecauseKatefeelssorryforwhathappened.c)Writebackapologisingandsayingwhathewilldoc)BecauseKatewantstobeverypolite.10.PracticalWriting:LettersofComplaintIamwritingtocomplainabout…Theywere/itwas
8、mostunhelpful…Thisunpleasantexperience…Ifeelsureyouwouldwanttoknowabout……inorderto…Unfortunately,…Theyrefusedto….A.Thereareanumberofusefulexpressionstousewhenwritingaletterofcomplaint.Underlinet
