虛擬團(tuán)隊(duì)信任影響因素實(shí)證研究

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1、虛擬團(tuán)隊(duì)信任影響因素實(shí)證研究虛擬團(tuán)隊(duì)信任影響因素實(shí)證研究宋源(上海政法學(xué)院，上海201701)摘要：虛擬團(tuán)隊(duì)的信任是人力資源管理與組織行為學(xué)領(lǐng)域的一個(gè)重要研究課題。相比較對(duì)傳統(tǒng)面對(duì)面團(tuán)隊(duì)信任影響因素的大量研究，虛擬團(tuán)隊(duì)信任影響因素的研究尤其是實(shí)證方面的研究相對(duì)較少。本文在對(duì)虛擬團(tuán)隊(duì)產(chǎn)生背景、虛擬團(tuán)隊(duì)信任及其影響因素研究現(xiàn)狀分析的基礎(chǔ)上，整合個(gè)體、團(tuán)隊(duì)及組織三大層面，綜合分析影響虛擬團(tuán)隊(duì)信任的個(gè)體特征(正直、能力、善意、信任傾向)、團(tuán)隊(duì)特征(領(lǐng)導(dǎo)有效性、目標(biāo)明確性、任務(wù)依賴性、成員異質(zhì)性)、組織特征(組織制度保障性、組織愿景)三層面十大因素，構(gòu)建了虛擬

2、團(tuán)隊(duì)信任影響因素的研究框架，進(jìn)而提出相應(yīng)的研究假設(shè)。通過(guò)選取實(shí)際企業(yè)中的虛擬團(tuán)隊(duì)為研究樣本，驗(yàn)證這些因素對(duì)虛擬團(tuán)隊(duì)信任的影響。經(jīng)實(shí)證研究發(fā)現(xiàn)，正直、能力、善意、信任傾向、領(lǐng)導(dǎo)有效性、目標(biāo)明確性、任務(wù)依賴性、組織制度保障性、組織愿景均正向影響虛擬團(tuán)隊(duì)信任，而成員異質(zhì)性則并非如先前所假設(shè)的那樣成為虛擬團(tuán)隊(duì)信任的影響因素。關(guān)鍵詞：虛擬團(tuán)隊(duì)；團(tuán)隊(duì)信任；人力資源；組織行為中圖分類號(hào)：F272．92文獻(xiàn)標(biāo)識(shí)碼：A文章編號(hào)：1004—292X(2010)05-0081—05TheEmpiricalResearchonInfluencingFactorsofVirt

3、ualTeamTrustSoNGYuan(ShanghaiUniversityofPoHficalScienceandLaw，Shanghai201701，China)Abstract：TrustofVirtualTeamsiSanimportantresearchtopicinthefieldofHumanresourcemanagementandthescienceoforganizationalbehavior．Comparedwiththeplentyofresearchoninfluencingfactorsoftraditionalfac

4、e-to-faceteams，thereislittleresearchonthoseofvirtualteamtrust，especiallytheempiricalstudy．Basedontheanalysisoftheoriginbackgroundsofvirtualteams，andthecurrentresearchsituationofinfluencingfactorsonvirtualteamstrust，itisintegratedinthispaperthattheinfluencingfactorsfromindividua

5、llevel(integrity，ability，benevolence，prosperitytotrust)，teamlevel(1eadershipefectiveness，objectdefinitude，taskinterdependence，memberdiversity)andorganizationallevel(organizationinsurance，organizationvision)，thentheresearch~ameworkisestablished，followingbytheresearchhypothesis．W

6、eselecttheresearchsamplesfromtheactualworkingvirtualteamsinbusinesses，andverifytheinfluenceofalltheabovefactorsonthetrustofvirtualteams．Itisfoundthroughtheempiricalresearchthatintegrity，ability，benevolence，prosperitytotrust，leadershipeffectiveness，objectdefinitude，taskinterdepe

7、ndence，organizationinsurance，organizationvisionallhaspositiveinfluenceonthevirtualteamtrust，whilenotaspreviouslyhypothesized，memberdiversityhasnoinfluenceonthevirtualteamtrust．Keywords：Virtualteam；Teamtrust；Humanresource；Organizationalbehavior一、問(wèn)題的提出式將被匯集這些領(lǐng)域的專家組成一個(gè)共同工作的虛擬團(tuán)隊(duì)的開(kāi)當(dāng)

8、信息傳播技術(shù)(information＆communicationtechnologies，發(fā)模式所取代。這種