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1、傳輸故障丟包影響VoLTE高丟包用戶占比案例一、問題描述:處理VoLTE高質(zhì)差切片小區(qū)過程中發(fā)現(xiàn),LFZ160146H_孟家莊小區(qū)19日VoLTE質(zhì)差切片數(shù)明顯增多,高丟包用戶占比指標惡化嚴重。具體指標如下表所示:日期小區(qū)名稱質(zhì)差切片數(shù)用戶數(shù)高丟包用戶數(shù)高丟包用戶占比20190118LFZ1601461H1_孟家莊小區(qū)1621110.47%20190118LFZ1601462H1_孟家莊小區(qū)2947551.05%20190118LFZ1601463H1_孟家莊小區(qū)3221831.38%20190119LFZ1601461H1_孟家莊小區(qū)5520752.42%20190
2、119LFZ1601462H1_孟家莊小區(qū)121471224.67%20190119LFZ1601463H1_孟家莊小區(qū)243285165.61%20190120LFZ1601461H1_孟家莊小區(qū)198205199.27%20190120LFZ1601462H1_孟家莊小區(qū)234475377.79%20190120LFZ1601463H1_孟家莊小區(qū)3722833813.43%20190121LFZ1601463H1_孟家莊小區(qū)4812514517.93%20190121LFZ1601462H1_孟家莊小區(qū)3724585311.57%20190121LFZ16014
3、61H1_孟家莊小區(qū)2632122712.74%二、原因定位:1.核查小區(qū)無影響業(yè)務告警:2.小區(qū)干擾指標正常:1.小區(qū)其他指標均在正常范圍:2.核查VoLTE基礎參數(shù)正常3.核查問題小區(qū)傳輸丟包情況:發(fā)現(xiàn)小區(qū)存在傳輸丟包率較高,溝通傳輸側(cè)進行核查。三、解決方案:傳輸告知存在故障,已修復解決(指標于24日15點恢復正常)。開始時間網(wǎng)元名稱源IP目的IP丟包率2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.861.33%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546
4、)100.70.126.138100.91.255.1191.53%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.254.2231.35%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.751.38%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.741.28%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.
5、70.126.138100.91.255.1201.25%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.1151.15%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.1161.43%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.254.2221.38%2019/1/2414:00LFZ160146H_孟家莊小區(qū)(812546)100.70.
6、126.138100.91.255.871.43%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.860.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.1190.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.254.2230.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.1
7、38100.91.255.750.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.740.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.1200.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.126.138100.91.255.1150.00%2019/1/2415:00LFZ160146H_孟家莊小區(qū)(812546)100.70.1