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1、華中科技大學(xué)碩士學(xué)位論文真鍋咖啡連鎖經(jīng)營(yíng)狀況及行業(yè)面問(wèn)題分析姓名:陳樂(lè)鳴申請(qǐng)學(xué)位級(jí)別:碩士專(zhuān)業(yè):工商管理指導(dǎo)教師:馬士華20070430華中科技大學(xué)碩士學(xué)位論文摘要連鎖經(jīng)營(yíng)作為一種新型的經(jīng)營(yíng)方式,在餐飲行業(yè)已快速發(fā)展,并形成了一定的規(guī)模。一大批連鎖企業(yè)在努力探索、大膽實(shí)踐和積累完善中發(fā)展壯大。但目前中國(guó)餐飲業(yè)特許經(jīng)營(yíng)還存在以下問(wèn)題:對(duì)無(wú)形資產(chǎn)的資產(chǎn)評(píng)估、加盟金額的合理確定缺乏量化標(biāo)準(zhǔn),我國(guó)眾多的加盟品牌中知名品牌寥寥無(wú)幾,特許人缺乏共同發(fā)展的中長(zhǎng)期戰(zhàn)略規(guī)劃,短期行為嚴(yán)重,受特許人盲目投資對(duì)特許經(jīng)營(yíng)的理解不夠。缺乏信息管理系統(tǒng),缺乏快速順暢的
2、物流配送系統(tǒng),缺乏完善的培訓(xùn)體系。本文從真鍋咖啡新世界中心店的經(jīng)營(yíng)狀況出發(fā),討論該店在日常經(jīng)營(yíng)中遇到的具體問(wèn)題,再將這些問(wèn)題放到整個(gè)行業(yè)面來(lái)分析,對(duì)中國(guó)餐飲業(yè)特許經(jīng)營(yíng)提出自己的看法。本文首先介紹特許經(jīng)營(yíng)的起源及發(fā)展過(guò)程,對(duì)其定義作了闡述,并介紹了餐飲特許經(jīng)營(yíng)目前在中國(guó)的經(jīng)營(yíng)狀況,也說(shuō)明了研究目的和意義。接下來(lái),介紹了咖啡館這個(gè)新興的餐飲連鎖模式,并具體介紹了真鍋咖啡的加盟體系,對(duì)其狀況、特點(diǎn)和問(wèn)題進(jìn)行了說(shuō)明。再通過(guò)一個(gè)真實(shí)的加盟店經(jīng)營(yíng)中遇到的問(wèn)題,來(lái)展現(xiàn)整個(gè)行業(yè)目前存在的問(wèn)題。通過(guò)一個(gè)真實(shí)的加盟商,來(lái)展現(xiàn)受許人和特許人之間的利益關(guān)系。通過(guò)對(duì)
3、這些問(wèn)題和關(guān)系的分析,對(duì)受許人應(yīng)具有的素質(zhì)提出了要求,同時(shí)對(duì)特許人提出了更高的要求。最后從整個(gè)行業(yè)面分析中國(guó)餐飲業(yè)特許經(jīng)營(yíng)的發(fā)展?fàn)顩r,對(duì)中國(guó)餐飲連鎖的健康穩(wěn)定的發(fā)展提出了對(duì)策。關(guān)鍵詞:餐飲、連鎖、特許經(jīng)營(yíng)、加盟I華中科技大學(xué)碩士學(xué)位論文AbstractAsanewmethodofmanagement,chainmanagementdevelopsveryquicklyandhasformedacertainscale.Alargenumberofchainenterprisesaretryingtoexplorehardandpractic
4、ebravely,whichwillhelptheseenterprisesbecomestronger.ButtherearestillsomeproblemsexistinginChinesecateringindustry:thelackofquantificationstandardofboththeevaluationofintangibleassetandthedeterminationofrationalityaboutthefranchisedamount;therearefewwell-knownfranchisedbra
5、ndsinChina;peopleowningthefranchiselacktheconsiderationofstrategicplanincommunaldevelopingprocess;Short-termbehaviorisseriousandtheinvestmentofmanagementoffranchisecannotbecompletelyunderstoodbytheowners;thereisalackofinformationmanagementsystem,fastandunobstructedlogistic
6、sdeliverysystem,andaperfecttrainingsystem.ThispaperbeginswiththerealcasestudyofthemanagementconditionofMANABECafeinNewWorldDepartmentStore,discussestheencounteredproblems,andthenanalyzestheseproblemsfromtheangleofthewholecateringindustry,finallythewriterputsforwardhisownop
7、inionaboutChinesefranchisemanagement.First,thispaperintroducestheoriginanddevelopingcourseoffranchisemanagementanditsdefinition,providesasurveyoffranchisemanagementinChinaandshowsthesignificanceofthispaper.ThispaperintroducesaboutthenewchainmodeofCafeandalsohasaconcreteint
8、roductionaboutthefranchisesystemofMANABECafe.Thispaperdiscussesacommonbusinessproblemthro