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1、3097ch06framePage69Thursday,January17,20021:36PM6STEERINGALEANPERFORMANCEPROJECTMANAGEMENTINTHELEANPERFORMANCEPROJECTManagementinanycompany,inanystageofdevelopment,carriesoutitsresponsibilitiesthrougharole-set,whetheritisconsciouslyselectedoristhrustuponthembytheprev
2、ailingsituationandorganizationculture.Arole-setisasetofexpectedbehaviorsperformedbytheroleplayerandformedovertimebytheinteractionbetweentheroleplayerandthegroup,organization,orinstitutionofwhichtheroleplayerisamemberinresponsetothetaskspursuedbytheroleplayer.Thus,man
3、agerscanbeviewedasroleplayers.Infact,theymayplayseveralroles,asrequired(orastheyperceivethemtoberequired).AfewexamplesofmanagerialrolesinaLeanPerformanceprojectinclude:AdvocateChampionSponsorCommunicatorMotivatorTeambuilder/teamplayerEducator/developerChangea
4、gentFacilitator/coach/catalystMediator/negotiatorCopyright?2002PerformanceImprovementConsulting,Inc.3097ch06framePage70Thursday,January17,20021:36PMThesearesomeofthemanyrolesthatmanagers(individuallyandasagroup)canandareexpectedtoplayinaLeanPerformanceproject.Theco
5、mmondenominatorinalltheserolesisthefunctionofarticulatingexpectations.Mostpeoplerespondtoconcreteexamplesandexplanationsratherthanplans,policies,andprocedures.Let’stakeacloserlookattheexpectationsforeachrole:Advocate:Theadvocatemakesclearthatbecomingleanisthedirecti
6、onthecompanyshouldtake;assumestheroleofsupporterwhenthecompanyisdecidingwhetherornottoacceptthechallengeofbecominglean.Champion:Themagnitudeofthechallengeofbecomingleanleadstotheemergenceofachampion,apersonthatmightbecharacterizedas“l(fā)eadingthecharge.”Thechampionmoti
7、vates,leadsbyexample,andpersuadeswithoptimisticaction.Sponsor:Managementprovideslegitimacytotheprocessofbecomingleanandmakesitpossiblebyprovidingresourcesandauthorizingorapprovingchangesinmethods,equipment,personnel,andprocesses.Communicator:Theroleofthecommunicato
8、ristoeliminatethetangleofbarrierstocommunicationcausedbyorganizationstructureandspecialization.Thispersonwillestablishnewcommunicat
