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1、PracticalReadingandWriting:WorkplaceCommunication---Book3Unit19.PracticalReading:WorkplaceCommunicationA.Readthistextaboutculturalcommunication.Theworkplaceoftenseemsveryinternational.Colleagues,customers,suppliers,investorsandevenownersmayhavedifferentnationalities.Beingsensitivetodifferentcul
2、turalexpectationsandbehaviourhelpsmaintainharmonyinbusiness.Forexample,NorthAmericansexpecttoshakehandsfirmly.Theymaintainsteadyeyecontactwhentheymeetothersandasmileshowspleasureandgoodnature.Theylikealmostameterofpersonalspaceandarecasualaboutbusinesscards.Asiansoftensmilewhentheyarehappy,sad,
3、angry,frustrated,embarrassedorevenconfused.Theythinkalotofeyecontactisdisrespectfulandtheyareusedtolimitedpersonalspace.Theyconsiderbusinesscardstobeveryimportant,studyingthemseriouslyandreferringtothemduringmeetings.Handshakesarelikelytobebrief.MenfromtheMiddleEastmaynotbecomfortableshakinghan
4、dswithwomen.TheymaysmiletohelppreventconflictratherthanasagreetingandtheyaremorecomfortableincrowdsthanareAmericans.Ofcourse,alltheseexamplesaregeneralizationsandmaynotbetrueofallpeoplefromeachculture.However,itisinterestingtolearnaboutotherculturesandveryusefulwhenworkingforaninternationalcomp
5、any.Personalspace=theareaimmediatelyaroundapersoninwhichothersshouldnotintrude.Eyecontact=lookingintotheeyesofanotherperson,itisdifferentfromstaringbutmorethanjustlooking.Ageneralization=somethingaffectingmostpeople.B.Completetheboxes.PutN/K(NotKnown)ifyoudon’thavetheinformation.NationalityWhen
6、/Whysmile?Howmucheyecontact?Whattypeofhandshake?Howimportantarebusinesscards?Howmuchpersonalspace?AsianNorthAmericansMiddleEasternC.Answerthequestions1.IfanAmericanstepsbacktocreatemorespaceinalift,whoismostlikelytofeeluneasy?2.IfanAsiandoesnotmakeeyecontactwhenbeingintroduced,whomightfeeluncom
7、fortable?3.Ifamanrefusestoshakehandswithawoman,wheremighthecomefrom?Tothepoint=relevant,conciseSlang=localorregionallanguageusedbetweenclosefriends.Jargon=wordsusedbyaparticulargroupwhichareunlikelytobeunderstoodbyothers.Acronyms=
