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1、IKEASupplierQualityAssuranceProgramIssueDate:2006-10-16Edition1宜家供應(yīng)商質(zhì)量保證體系發(fā)行日期:2006-10-16第1版TableofContent/目錄應(yīng)承諾在公司內(nèi)建立并執(zhí)行宜家質(zhì)量體系,并融合到0.Introduction/介紹供應(yīng)商現(xiàn)有質(zhì)量體系中。1.Start-UpProcess/啟動(dòng)過(guò)程CustomerExperiencedProductQuality/以顧客2.ReceivingInspection/來(lái)料檢驗(yàn)體驗(yàn)為中心的產(chǎn)品質(zhì)量3.Pr
2、oductionAssurance/生產(chǎn)保障CustomerExperiencedProductQuality(CEPQ)4.FinalInspection/最終檢驗(yàn)istheIKEAconcepttodescribethecustomer's5.DocumentandSampleControl/文件和樣品管理expectationsontheproductandwithinwhat6.QualityDevelopment/質(zhì)量發(fā)展與提高areasthecustomerexperienceandassessthe
3、A.Facilities/設(shè)備qualityoftheproduct.Theareasare:/以顧客體B.Non-Conformances/不符合事項(xiàng)的管理驗(yàn)為中心的產(chǎn)品質(zhì)量(CEPQ)是宜家對(duì)產(chǎn)品質(zhì)C.MeasuringEquipment/測(cè)量設(shè)備量的理念,用來(lái)描述顧客對(duì)產(chǎn)品的期望以及從D.StatusofGoods/貨物狀態(tài)哪些方面體驗(yàn)并評(píng)估產(chǎn)品的質(zhì)量,這些方面包E.Traceability/可追溯性括:Appendixes/附錄1.ProcessControlRequirement–Gluing/過(guò)程控制
4、要求-膠合2.ProcessControlRequirement–SurfaceTreatmentRollerCoatingUV/過(guò)程控制要求-UV光固化輥涂漆的表面處理過(guò)程3.ProcessControlRequirement–SurfaceTreatmentSprayingWaterborneLacquer/過(guò)程控制要求-噴涂水性漆的表面處理0.INTRODUCTION/介紹IKEAQualityStaircaseModel/宜家質(zhì)量體系評(píng)估等級(jí)IKEAQualityStaircaseModeldefines
5、a4-stepapproach,aimedatimprovingtheSuppliersoverallperformanceinQuality,withfocusonsecuringCEPQ(CustomerExperiencedProductQuality)/為改進(jìn)供應(yīng)商的整體質(zhì)量水平,確保以顧客體驗(yàn)為中心的產(chǎn)品質(zhì)量得以實(shí)現(xiàn),宜家設(shè)定并推行4個(gè)階段的質(zhì)量評(píng)估體系。LevelLevelLevel第三Level第一級(jí)第二級(jí)級(jí)第四級(jí)Entry-levelMinimumFulfilmentofIKEAFulfilmen
6、tofrequirements/requirements/level3standard/official準(zhǔn)入要求最低要求第三級(jí)標(biāo)準(zhǔn)的要求standards.3rdpartycertificate/滿足官方標(biāo)準(zhǔn),第三方認(rèn)證Customerexpectations(CEPQ)includingISO9001requirementsspecifiedintheIKEAproductdocumentationshallbefulfilledinorderto4SIP+QWAYSupplier4SIPconsiderthe
7、articlesatisfactoryandfulfillingallInspectionProgramQMUSTIKEAdemands./顧客的期望(CEPQ)還包括:供應(yīng)商檢查方案產(chǎn)品必須滿足宜家產(chǎn)品文件中的要求。IKEAQualityStaircaseModel/宜家質(zhì)量體系評(píng)估等級(jí)ManagementCommitment/管理層的承諾Level1-QMUST/第一級(jí)-QMUSTItisrequiredandaprerequisite,thatthestBefore1delivery,TheIKEASupp
8、liermustimplementimplementationoftheIKEAQualityStaircaseModelisandcomplywiththeentry-levelrequirements–wellfoundedandcommittedbytheSuppliersQMUST./在第一次發(fā)貨之前,宜家供應(yīng)商必須執(zhí)行managementandthattheIK