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1、長安汽車經(jīng)銷商運營管理標準手冊共八冊·第一冊銷售管理來自cnshu.cn中國最大的資料庫下載目錄前言..................................................................................1一、銷售流程規(guī)范......................................................................21.1展廳集客.............................................
2、..........................21.2客戶接待.......................................................................81.3客戶需求分析.............................................................171.4新車展示及介紹.........................................................221.5試乘試駕..........
3、...........................................................251.6報價成交.....................................................................301.7遞交新車.....................................................................341.8售后維系........................................
4、.............................38二、銷售工作推動....................................................................402.1銷售顧問一日工作.....................................................402.2銷售顧問工作提示.....................................................40三、附件...................
5、.................................................................43附件1:集客流量統(tǒng)計分析表..........................................43附件2:年度新車銷售目標預估表..................................44附件3:客戶信息卡.........................................................45附件4:展廳來電(店)客戶信息登記表...
6、...................47附件5:新車展示車輛檢視表..........................................48附件6:試駕預約記錄單.................................................48附件7:試駕準備工作檢查表..........................................49附件8:試駕協(xié)議書.........................................................5
7、0附件9:試駕調(diào)查表.........................................................51附件10:報價單...............................................................52附件11:購車合約(參考范本)...................................53附件12:交車流程自檢表來自cnshu.cn中國最大的資料庫下載55附件13:長安汽車交車確認表......................
8、.................57附件14:客戶現(xiàn)場滿意度調(diào)查表...................................58附件15:銷售回訪...........................................................59附件16:營業(yè)日報表.